plugin suddenly not working anymore – help

  • Resolved philip8829

    (@philip8829)


    6 years, 9 months ago

    Hi, all,

    Love the plugin and the ease of install.
    I use it now for a couple of months and noticed last week I had problems with the plugin not working together with Woocommerce (Note: other mail plugins e.g. CF7 still seem to work.) I test this plugin using a GMAIL account and nothing blacklisted.

    When the plugin is activated customers can not checkout their order anymore. They get a red error box with NO message in it. (this also took me a time to figure out it was this plugin that was failing)

    Because when I disable the plugin everything seems to work as expected.
    What can be wrong, did something change with e.g. woocommerce and or this plugin that can cause the fail?

    Hope someone can help. I hope to hear soon.

    Have a nice day.

    Regards, Philip

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author IsTempMail

    (@istempmail)

    Hi Philip,

    The plugin was last updated 2 months ago, and we didn’t change anything with our API.

    I couldn’t reproduce the error (error box with no message) in my local WordPress with WooCommerce.

    Did you add gmail.com to the plugin’s local blacklist? IsTempMail doesn’t block gmail.com (it’s whitelisted, actually).

    You may try updating all the plugins to the latest version and see if it helps. If you can access the PHP error logs, check if there’s any related error message.

    You can send me the IsTempMail setting page (WordPress Dashboard > Settings > IsTempMail) and your IsTempMail ID (login to IsTempMail, scroll down to get the account ID) to our Facebook page, or to email address support [at] istempmail.com, I’ll check it.

    • This reply was modified 6 years, 9 months ago by IsTempMail.
    • This reply was modified 6 years, 9 months ago by IsTempMail.
    Thread Starter philip8829

    (@philip8829)

    Can it have something to do with the new Woocommerce version? I updated to the latest version 3.4.3 which is only out for a month now.

    I didn’t do anything yet with the white and black lists.
    I have already everything updated to the latest version. Not sure how I would get the php error logs.

    I will also send my details over via email later today.
    Thanks. Hoep to solve this soon! It’s a really helpful plugin.

    Regards, Philip

    Plugin Author IsTempMail

    (@istempmail)

    This issue was confirmed as fixed with the latest version 1.4.3 of the plugin ??
    If you still have older versions installed, please update to the latest version.

Viewing 3 replies - 1 through 3 (of 3 total)
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