Plugin suddenly gave fatal error

  • Resolved lkistenkas

    (@lkistenkas)


    2 years, 9 months ago

    For a few minutes on of our websites went down with a critical error because hellodialog threw this fatal error

    PHP message: PHP Fatal error: Uncaught Symfony\\Component\\Debug\\Exception\\FatalThrowableError: count(): Argument #1 ($value) must be of type Countable|array, null given in [WEBSERVERPATH]/plugins/hellodialog/shortcodes/shortcode.php:178

    It started an finished by itself, so maybe something of a connection error happened? Is it possible to not throw a fatal error in that case?

Viewing 6 replies - 1 through 6 (of 6 total)

  • I have had the same problem.

    I have this problem too, can this be solved?

    Plugin Author Webreact

    (@holtesdesign)

    Hello everyone, thanks for your feedback and apologies for the late reply. We’re currently investigating the root-cause of this problem. It (indeed) seems to be caused by a connection error to the Hellodialog API. We’re currently in contact with Hellodialog and expect to release a fix (that will make sure no fatal error is thrown) later this week. Will send out an update as soon as it’s available.

    Plugin Author Webreact

    (@holtesdesign)

    We have released an update of the plug-in, please update to the latest version in order to prevent the fatal error from happening.

    Hi Webreact,

    Thanks for the quick fix! We’ll update the plugin asap :)…

    Thread Starter lkistenkas

    (@lkistenkas)

    Thanks very much!

Viewing 6 replies - 1 through 6 (of 6 total)
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