Plugin stuck/Disconnects and not loading anymore anything

  • Resolved Stefin

    (@stepin)


    2 years ago

    Hi,

    yesterday connected to our one of google accounts and sync started.

    Everything looked fine until the plugin Google Listing and Ads randomly disconnects our account and the sync stops.

    Today morning, tried to connect with the same google account but accidentally connected to another one, not the same as the first time.

    The result of this: Google looks just lazy loading and not doing anything else.
    Video: https://puu.sh/Jszav/cefaafe6a3.mp4
    Sysreport: https://puu.sh/JszaS/b7fe0dedaf.txt
    Logs from google ads plugin: https://puu.sh/JszaY/e2d4f950c7.txt

    please check and help us ASAP

    thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Stefin

    (@stepin)

    Updated:

    https://woocommerce.com/document/google-listings-and-ads/#setup-and-configuration

    This helped us: If you don’t see your Google Merchant Center account – please navigate to example.com/wp-admin/admin.php?page=connection-test-admin-page (replacing example.com with your domain) and check if your Google account is connected.

    We using woocommerce for more than 4 years and never knew this area of the site, where we can manually disconnect services from wp-admin


    I suggest putting notification in the google listing plugin, which users can manually do,

    or fix issues with the problem: Google account Automatically disconnects during sync

    This happens all the time, for all our stores.

    Saif

    (@babylon1999)

    Hello @stepin,

    Glad to hear everything is working now! ??

    I suggest putting notification in the google listing plugin, which users can manually do,
    or fix issues with the problem: Google account Automatically disconnects during sync

    I didn’t find any similar reports on Github, if the problem comes back again or you’ve figured out a way to reproduce it please let us know here or open a report directly from Github: https://github.com/woocommerce/google-listings-and-ads/issues

    I will mark the thread as solved, feel free to open a new one if you have any other questions.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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