Plugin Stopped Working?

  • Resolved auctionsavvy

    (@auctionsavvy)


    2 years, 8 months ago

    Hello,

    When I first installed the plugin, Security Headers reported an “A” Security Report Summary. I haven’t made any changes but now Security Headers is reporting an “F” grade. Is there a problem with the plugin (or Security Headers)? Sucuri also is not recognizing the security headers.

    Thanks,

    Stephen

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author Andrea Ferro

    (@unicorn03)

    Hi @auctionsavvy , Thank you for using Headers Security Advanced & HSTS WP. We’ve done a quick check on a listing and can’t find any problems with version 4.8.3 of Headers Security Advanced & HSTS WP.

    Before opening an investigation for any urgent patches we ask you to perform the following procedure:

    1 – Verify that the plugin is updated with the latest version 4.8.3 (if the plugin is already updated, please follow point 2)
    2 – Disable and Reactivate the plugin and run the test again.
    3 – In case points 1 and 2 above do not work we ask you to delete and reinstall the plugin.

    N.B. If you use cache or external cache managers I ask you to empty them.

    [ Signature deleted ]

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Hello Andrea,

    Yes, it is Version 4.8.3 .

    Thanks.

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Hi Andrea,

    I had deactivated the plugin and reactivated it prior to the request. I just did so again and the result is the same. I just un-installed and re-installed the plug and the result is the same. (I cleared all caches including Cloudflare…)

    Stephen

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note: @unicorn03 Please lose the signature. It is not needed and frankly a little spammy.

    Plugin Author Andrea Ferro

    (@unicorn03)

    Hi @auctionsavvy, in order to offer you the best assistance I ask you some information to solve the problem as soon as possible…was cloudflare already installed when you made the grade A test?

    There are some configurations to check in cloudflare and I will help you as soon as possible by checking your website.

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Yes, Cloudfare was already active when I first installed your plugin. None of the Cloudflare settings have been changed(as far as I can remember), but if there is anything you want me to check let me know.

    Stephen

    Thread Starter auctionsavvy

    (@auctionsavvy)

    As a test I just paused Cloudflare and I got an A Rating. What setting in Cloudflare may have triggered this?

    Stephen

    Thread Starter auctionsavvy

    (@auctionsavvy)

    I re-enabled Cloudflare, cleared cache both in Cloudflare and WordPress, and still have an A.

    Stephen

    Thread Starter auctionsavvy

    (@auctionsavvy)

    What Cloudflare settings may be problematic? This may have been a blip, but if I can prevent it from happening again I would like to do so.

    Thanks,

    Stephen

    Plugin Author Andrea Ferro

    (@unicorn03)

    Hi @auctionsavvy , by deactivating and reactivating cloudflare you don’t find any anomaly anymore right?

    I hope the assistance provided was helpful to you.

    You may experience this issue when updating cloudflare features, also if it happens again try to disable or restart the service so that the machine can restart regenerating the configurations.

    If you liked the plugin and the simplicity we hope for your review thanks.

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Thanks Andrea for the information. Much appreciated.

    Stephen

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Hi Andrea,

    The plugin stopped working again. I deleted plugin in and paused Cloudflare. Added back the plugin and reactivated Cloudflare. It is working again, but I think there is a problem. Do you know which Cloudflare setting may be interfering with the plugin?

    Thanks,

    Stephen

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Andrea,

    I checked this morning and the plugin has stopped working again.

    Stephen

    Thread Starter auctionsavvy

    (@auctionsavvy)

    Pausing Cloudflare and clearing the cache doesn’t change the results. Still an “F”. Which makes be believe the Cloudflare is not the issue.

    Stephen

    Plugin Author Andrea Ferro

    (@unicorn03)

    Hi @auctionsavvy, we are checking your report as soon as we find the error on some websites that use cloudflare I can help you with the procedure or instructions to proceed.

    tank you

Viewing 15 replies - 1 through 15 (of 19 total)
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