Plugin stopped

Hi,

We have test our plugin with WooCommerce 5.2.1 and we do not see the problem as you mentioned, you can watch the video https://drive.google.com/file/d/1jh9MsDDiNNTf5wgDm3E-11OX_j-b5yGs/view?usp=sharing.

The problem may be caused by the conflicts with other plugins on your site, please try activating only our plugin and WooCommerce to test it.

Best regards,

Hi Rose

I build a new site from scratch (wordpress 5.7.1). with Woocommerce (5.2.2) and your multi currency plugin.
I create one product, 2 currencies ($ and ￡).
The collapse menu appears on the right side but is doing nothing.
The country flags shosw up over the price and is functionnal. The price and currency are changing each time I change flags.

What I see, is the item selected on the collapsed menu does work.

——– some time later —

I’ve found the “bug”. Once could say the bug is between the chair and the keyboard.

But, maybe not.

I found that the pointer (mouse) SHOULD BE EXACTLY in the middle of the item. During my tests, I should have the habit to center my clicking, then I opted for the border and get lost.

here is the screenshot : https://imgur.com/Qe7qeYF

could you please increase the zone to the all lign ?

tanks a lot for your help.

Hi,

I have checked on our environment and do not see the problem as you mentioned, you can watch this video https://drive.google.com/file/d/1B42gyzcDui97fzO5D4fns6mansF7PrT1/view?usp=sharing

Hello Rose

I really appreciate all the efforts you are involving to answer my request.
I don’t want to concentrate all your energy on this but, there is a “trick”.
I made progress in fincing the issue.

1) your video shows a test with a tablet, so the menu is poping in the middle of the screen, and you click in the middle of the item bar. Make a try yourself, click on the border where USD is written. It will not work.

2) if found the reason (see the attached link at imgur https://imgur.com/U5z3dj7). The item bar is divided into 3 zones (1,2 and 3). Only zone 2 is addressed by your href code (say “pound sterling”), so the user has to click on zone #2 to change the currency.

When I discovered the issur, I was clicking on the 3 letters in zone 1 (GBP) and that was the reason of the issue.

I would suggest that you add a class with a specific color nuance, to clearly shows the active zone2. With some slow PC, we can see a delay in color changing between Zone1+3 and zone2.

I agree this is very tricky, but I’m facing users that are complaining when the user experience is not easy (straithforward).

Feel free to make a try on my page and you will see the trick : https://www.savethehippos.info/product/horatio/?wmc-currency=USD

Again, great support and thank you.
Cheers

Thank you for the explanation.

We will fix it in the next update.

Best regards,

Glad to help.
Thumb up for your support.

Regards