Plugin sometimes does not forward to PayPal

  • Resolved miksbl

    (@miksbl)


    5 years ago

    Good day.

    We use Germanized Pro together with WooCommerce and the PayPal Plus for WooCoommerce plugin. All in the most current version; also WordPress. Unfortunately it happens in our shop (approx. 200-500 orders per day) that the PayPal Plus plugin gets stuck on the forwarding screen after purchase and does not forward to PayPal. As a result, approx. 15-20% of our orders are not completed. A serious problem.

    There are no caching plugins in use. We also do not use the PHP OP cache. We have already tested it in PHP version 7.3 and 7.4.

    We are also in contact with the developers of WooCommerce and Germanized. However, they refer to the PayPal Plus plugin.

    Can you support us to get the problem under control?

    Best Regards

    Maik

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @miksbl

    can you please deactivate for testing all other plugins and switch to the storefront theme to see if it works?

    Thank you
    Regards
    Andreas

    Thread Starter miksbl

    (@miksbl)

    Hi Andreas. We are sorry, it is not possible. The error appears to occur randomly with “only” 15-20% of the orders. I can not reproduce it.

    Thread Starter miksbl

    (@miksbl)

    Possibly this screenshot of the console helps to identify the error. I have stopped the redirection manually to take a look in the console.

    https://www.dropbox.com/s/nwkfpelfsd8sz50/Error-Console.png

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @miksbl

    are you using a cache plugin? If yes please deactivate it, delete all the cache and try it again.

    Thread Starter miksbl

    (@miksbl)

    Hello Andreas.

    Since two days, we are using Caching plugins and PHP OP Cache, but in the longer time before there had been no caching plugins in use. We had also do not use the PHP OP cache. We have already tested it in PHP version 7.3 and 7.4. The posted screenshot of the error-console is from the time without any caching methodes.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    @miksbl

    is all is fine on the server and shop side it might be a browser issue by the client. If a client has an issue not to get forwarded to PP he should try using another browser.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Wegen Inaktivit?t geschlossen

Viewing 7 replies - 1 through 7 (of 7 total)
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