[Plugin: Social] Error 404 when tring to connect Twitter and Facebook

Problem also resolved with online chat of Hostgator. Thanks guys for the info.

It took two rounds with Hostgator Support but they made the security whitelist updates. Social Plugin is working. TwitterTools is working. #happydance #thanks-to-all

Okay, using the above information I was able to connect Social to FB and Twitter after I contacted Hostgator and had the rule whitelisted. That works.

What isn’t working is when a reader tries to click on “Sign in with [Twitter or Facebook].” Rather than sign in, the pop-up window simply displays my home page with this URI:

https://www.mydomain.com/?social_controller=auth&social_action=authorize&target=https%3A%2F%2Fsopresto.mailchimp.com%2Ftwitter%2Fauthorize&post_id=1791

I’ll try talking to HostGator again about this, but has anyone experienced this separate-but-possibly-related issue? If so, was it a different mod_sec rule?

Thanks,

H.

Okay, Hostgator fixed it. Just a couple of more rules that had to be whitelisted. Apparently they were:

999022
340594
340162

H.

Thank you for the tip –> wkeving & Hedley

I called HostGator and problem was fixed in 15 minutes.

I got Hostgator to whitelist those rules, logged out of everything, restarted my browser, deleted my cache, logged back in, and got the 404 when I tried to set up Social. Then I did it all again in another browser with the same result.

Any other suggestions? I am seconds away from finding a different plugin. Thanks.

Rather than have HG whitelist specific rules, @hledwards, I recommend using the live chat web support. They can watch their logs as you test the fuctions that aren’t working, and with luck catch whatever it causing the problem. I’ve found their web support pretty cooperative and helpful.

Found another workaround that didn’t require me to get on the phone or chat with my host provider.

Right click on the Sign in with Twitter, or Facebook buttons and open them in a new tab.

You will get the 404 error, but then just add double quotes around the “https url” and click enter to load.

For example notice the double quotes “” after the ‘target=’ data in the URL below:

https://www.mydomain.com/?social_controller=auth&social_action=authorize&target=“https%3A%2F%2Fsopresto.mailchimp.com%2Ftwitter%2Fauthorize”

Hit enter after adding the double quotes and this will take you to the login page for twitter/facebook and allow you to authenticate as expected.