Plugin shortcode working, no survey appears

  • Resolved perryjgorelik

    (@perryjgorelik)


    3 weeks, 4 days ago

    After completing my first survey, I copied and pasted the shortcode into a block on a test page. When I view the page, nothing appears. Looking at the page source, I see this:

    <div class="userfeedback-survey-shortcode" data-survey-id="1">
     <div class="userfeedback-survey-container" data-id="1"></div>
</div>

    …which indicates that the shortcode is being sent, but it contains nothing.

    I have tried this logged in as admin, not logged in, and in Incognito browser mode. Nothing is happening.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Neer V.

    (@nvam)

    Hi @perryjgorelik

    Thank you so much for reaching out.

    It seems there may be an issue with how the blocks are parsing the shortcode, or it might be a configuration problem. Shortcode conflicts can occur due to incompatibilities with the block editor or incorrect placement within your content.

    Are you using WordPress default block editor or another plugin for that? And, when you added the shortcode, did it automatically take it as shortcode or were there any error messages or unexpected behavior?

    Would you be able to share the details here, so we can investigate this closely: https://userfeedback.com/contact/

    Regards

    Thread Starter perryjgorelik

    (@perryjgorelik)

    Hello Neer,

    Thank you for your quick response. I am using the default block editor. There was no error message, no sign that anything was wrong. It’s just not showing up.

    It seems I can try out the plugin for free before signing up. Is this still the case?

    Plugin Support Michelle D.

    (@devmich)

    Hi @perryjgorelik,

    Our team took another look at things and we noticed there are some console errors at https://cblcc.acf.hhs.gov/test/ that may be conflicting with UserFeedback scripts.

    Here’s an example screenshot: https://a.supportally.com/i/udqodB

    Would you be able to try resolving those errors and seeing if that helps with the UserFeedback survey via shortcode afterward?

    If you continue to have issues, no worries, we’re happy to look further into this. Additionally, for any questions relating to signing up, please reach out to us directly at:

    https://www.userfeedback.com/contact/

    You’re welcome to just include a link to this post, if you’d prefer to do that.

    I apologize that we’re not able to respond to paid version questions here in the www.remarpro.com support forums for the free version, but I really appreciate your help!

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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