Plugin setup and connected, but cannot send test email

  • Resolved Trevis

    (@treviscarletta)


    2 years, 11 months ago

    I have installed the Zoho Mail plugin on my WordPress site at naturalmentevivo.com, but the test email is not successful and the “Troubleshoot” button is giving an error: “Your configuration setup looks good. Try sending an email from the Test mail page. If the test email sending fails, capture a screenshot of Configure Account page and write to our support”

    I have created an API and connected the site successfully, but the test fails.

    Emails are not being sent from the website in any other capacity now, either. Form submissions, product purchases, etc.

    I have de/reactivated the plugin and reconnected to my Zoho Mail account.

    I have tried the steps listed in the troubleshooting section of the setup guide.

    I reached out to the support email address 24 hours ago and have not received a response yet.

    Please advise, thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter Trevis

    (@treviscarletta)

    This has been solved. The issue was special characters in the “From” field of the plugin configuration. Many thanks to the Zoho email support team for the solution!

Viewing 1 replies (of 1 total)
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