Plugin Settings Deleted

  • Resolved devoneddy

    (@devoneddy)


    5 years, 8 months ago

    Hello, I’m having some issues where I copy over installs of a site with Mobile Menu settings setup. The plugin works when we copy over the install but for some reason, over the next couple of days, it randomly deletes all the settings we had setup within the plugin.

    We would like to use the plugin for all of our sites, but this is kind of holding us back. Is anyone else experiencing this??

    Thank you,
    -Devon

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Rui Guerreiro

    (@takanakui)

    Hi @devoneddy,

    We had a couple issues where the settings weren’t saved but nothing like that situation. The Settings are stored in the database it’s difficult to change it without somehow clicking in the “Save changes” button.

    Are you using the latest version? Are you using any cache plugins? If so purge the cache and try to change something in the settings to see if it’s saving.

    Let me know the result.

    Hi, We have experienced the same thing two times now. We just realized the mobile menu was not working. When we went into the plugin, the settings had been deleted and we did not make any updates to the mobile menu. This was an issue some time ago as well and we updated the settings then, thinking the issue was resolved. Today we realized the mobile menu was not working and, again, the settings we had entered were deleted. No one has gone in to change anything within the plugin.

    • This reply was modified 5 years, 7 months ago by PatBirch.
    Plugin Author Rui Guerreiro

    (@takanakui)

    @patbirch and @devoneddy
    Can you have a look at the error log files of the server to see if there is any error there that can give us a clue of what can be happening?

    Also if possible can you share the list of active plugins. You can send it to [support AT wpmobilemenu DOT com]

    Thanks

    Plugin Author Rui Guerreiro

    (@takanakui)

    Will close the topic for now.

Viewing 4 replies - 1 through 4 (of 4 total)
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