Plugin says there are no reviews on your Google platform.

Hi @lmessner !

Please try reconnecting the google my business accounts!
Let us know if it worked!

Feel free to write us, if you need any assistance,
Trustindex

I tried and it did not work. When I get to the last step to get the code it says “There are no reviews on your Google platform” — which is not true. Both of the accounts have many Google reviews. I have also tried uninstalling and reinstalling the plugin and that hasn’t fixed the issue either. Please advise on how to fix it, thanks!

Hi @lmessner !

We could download the reviews.
Please send us the troubleshooting tab!

Feel free to write us, if you need any assistance,
Trustindex

Is this what you need?

URL: https://www.proliftdoors.com/sugarland
MySQL Version: 5.7.37
WP Table Prefix: wp_86jpgz9p0z_41_
WP Version: 6.0.1
Server Name: www.proliftdoors.com
Cookie Domain: www.proliftdoors.com
CURL Library Present: Yes
CSS path: /www/wp-content/uploads/sites/41/trustindex-google-widget.css

PHP Info: 
	Version: 7.4.30
	Memory Usage: 21.32MB
	Memory Limit: 200M
	Max Upload Size: 300M
	Max Post Size: 300M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 178 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Google Reviews
Plugin Version: 9.4
Options: 
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		    [id] => ChIJwXZq3h7hQIYRikd06fjInqQ
		    [name] => ProLift Garage Doors of Sugar Land
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		    [rating_score] => 5
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	subscription-id: 
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	download-timestamp: 2022-08-19 15:16:09
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Reviews: Array
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	WP Go Maps (formerly WP Google Maps) (9.0.8 - active)
	WP Google Maps - Pro Add-on (8.1.20 - active)
	Yoast SEO (19.4 - active)

Hi @lmessner !

Can you try recreate the plugin in the Troubleshooting tab, then connect your page again? And if the reviews not downloaded, send your webserver error log?

Hello @lmessner!

We are working on the solution, please give us some patience. Also, we would be grateful if you could send us your URL which you wanted to connect, and please try to reinstall your plugin then reconnect your Google profile to it.

Thanks in advance!

Hi @lmessner !

I see this issue is solved!
Thank you for your patience!

Feel free to write us, if you need any assistance,
Trustindex

Yes, it is — thank you for your help!

This issue has not been resolved for reviews from the Airbnb platform. Still getting the following error and the plugin was working fine before the last update:

ERROR @ Trustindex plugin (This message is not be visible to visitors in public mode.)

There are no reviews on your Airbnb platform.

Hi @drandalray !

Please send us your troubleshooting text!
We need it to be able to help you!

Thanks,
Trustindex team