Plugin refuses login, cannot reset to defaults.

  • Resolved brickwall

    (@brickwall)


    8 years, 1 month ago

    Since the mose recent WP upgrade on GoDaddy this addon will not let me log in.
    I have tried to remove it in order to set it up from scratch again but I cannot.
    I remove the addon from the WP UI.
    I delete the addon’s folder and .htaccess file via FTP.
    Then I access the database and drop all the tables that appear to be associated with the addon. All that have AIOWPS in them.

    Upon reinstallation I still have the math problem captcha presented and it will not accept my password. Thus I have to go and disable all addons manually in the database just to log back in.

    Please tell me what I’m missing.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, try the following instructions. Let me know if they help you.

    Regards

    Thread Starter brickwall

    (@brickwall)

    The first step of carrying out the instructions linked herein is loggin in to the WD site. As I cannot even login to the WP management UI this would present a problem.

    However I was informed that clearing the contents of the “aio_wp_security_configs” object in the databse will reset the configs of the plug in to all blank. And it does.

    Also come to find out there is an issue with the Captcha function and PHP. It appears that a PHP upgrade is needed.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, if you rename the plugin folder via FTP then you will be to log in and carry out the instructions above. These are the steps many take to disable and totally delete this plugin which is what you are trying to do. This is carried out when you have problems like the one you are currently experiencing.

    Regards

    Thread Starter brickwall

    (@brickwall)

    Deleting that folder does not completely remove the plugin. If you do not remove the configuration from the database in the “aio_wp_security_configs”, when you reinstall the plugin it will pickup it’s previous config that will not let you log in to the UI. In addition you also need to delete the .htaccessfile as well as about 8 tables in the data base that are related to the plugin, although they are primarily logging data.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Yes that is correct, that is why I provided the instruction link above. That little addon carries out all of what you mention above. Did you try that?

    Thread Starter brickwall

    (@brickwall)

    Nope did it all manually. Have it fixed now.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Okay that is good news.

    IF your issue is resolved can you mark this support thread as resolved.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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