Plugin Redirecting Users Accessing From Whitelist

Im having the same problem. Most users/IPs are fine, but random people get blocked. I add their IP, and the homepage works for a minute, but subpages do not work. Incognito also does not work. And then a few minutes later it all stops and the user cannot access anything. I delete their IP, readd, it starts working on the homepage, and then stops. This all started with 5.5.1.

I am using a multisite with subdirectory install, where certain subdirectory sites are blocked.

I did learn that the plugin accepts IPv6, which solved some issues for people not getting access, so @curiousadmin maybe try that. Check if the user has an IPv6 ip, such as users from Comcast/xfinity.

• This reply was modified 4 years, 1 month ago by coloradocolin.

@curiousadmin @coloradocolin it sounds like you both starting seeing issues around WordPress 5.5.1 perhaps, so I’m going to set up a 5.5 install, add some RSA allowed IPs, update to 5.5.1 and see if that replicates the issues you’re seeing. If you have any additional information, please share, otherwise I’ll let you know what I find.

Ok I just tested this by creating a WP 5.5 install, adding RSA and allowing some IPs, then updated to WP 5.5.1, but all allowed IPs could access and not allowed IPs could not access as expected. So it looks like this may not be due to WP 5.5.1.

@curiousadmin did WordPress.com get back to you with any details on timing for different updates on your site? Can you provide your Site Health Info export for us to see if something there leads us to finding the conflict?

@coloradocolin are the issues you’re seeing all tied to IPv6 users? Can you provide your Site Health Info export for us to see if something there leads us to finding the conflict?

Hey @jeffpaul

I’d be happy to provide site health info. Should I post here or DM? And it was not necessarily with IPv6 users, it was random. Im not sure if it was because we were on multisite blocking subsites, or the infrastructure of VIP go.

@coloradocolin you can post here or email to me at [email protected].

### wp-core ###

version: 5.5.2
site_language: en_US
user_language: en_US
timezone: America/Denver
permalink: /%category%/%postname%/
https_status: true
multisite: true
user_registration: false
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 83
site_count: 16
network_count: 1
dotorg_communication: true

### wp-dropins (3) ###

db.php: true
object-cache.php: true
sunrise.php: true

### wp-active-theme ###

name: POM Sites Theme - Clean Eating (cleaneating-child/resources)
version: 1.0.0
author: Southleft, LLC
author_website: https://southleft.com/
parent_theme: POM Sites Theme (pom-sites/resources)
theme_features: core-block-patterns, soil-clean-up, soil-jquery-cdn, soil-nav-walker, soil-nice-search, soil-relative-urls, title-tag, menus, post-thumbnails, html5, customize-selective-refresh-widgets, widgets, editor-style
theme_path: /var/www/wp-content/themes/cleaneating-child/resources

### wp-parent-theme ###

name: POM Sites Theme (pom-sites/resources)
version: 1.0.0
author: Southleft, LLC
author_website: https://southleft.com/
theme_path: /var/www/wp-content/themes/pom-sites/resources

### wp-themes-inactive (9) ###

POM Sites Theme - Better Nutrition: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - Oxygen: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - Podium Runner: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - Default Theme: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - SKI Mag: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - Triathlete: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - Vegetarian Times: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - VeloNews: version: 1.0.0, author: Southleft, LLC
POM Sites Theme - Women's Running: version: 1.0.0, author: Southleft, LLC

### wp-mu-plugins (37) ###

Admin Notice: version: 0.1.0, author: WordPress VIP
Advanced Post Caching: version: 0.2, author: Automattic
Akismet Anti-Spam: version: 4.1.7, author: Automattic
Async Publish Actions: author: Automattic, version: (undefined)
Automattic File Hosting Service: version: 0.2, author: Automattic
Cron Control: version: 2.0, author: Erick Hitter, Automattic
Debug Bar: version: 1.0.1, author: wordpressdotorg
Debug Loader: author: (undefined), version: (undefined)
Gutenberg Ramp: version: 1.1.0, author: Automattic, Inc.
HTTP Concat: version: 1.0, author: Automattic
Jetpack by WordPress.com: version: 9.1, author: Automattic
Lightweight Term Count Update: version: 0.1.0, author: Automattic, Alley Interactive
Query Monitor: version: 3.6.5, author: John Blackbourn & contributors
REST API Enhancements: version: 0.1, author: Erick Hitter, Automattic
Rewrite Rules Inspector: version: 1.2.1, author: Automattic
VaultPress: version: 2.1.3, author: Automattic
VIP All Options Limit: author: Automattic, version: (undefined)
VIP Back-compat: version: 1.0, author: Automattic
VIP Cache Manager: version: 1.1, author: Automattic
VIP Client mu-plugins: author: Automattic, version: (undefined)
VIP Dashboard: version: 2.0.4, author: Scott Evans, Filipe Varela
VIP Feed Cache: author: Automattic, version: (undefined)
VIP Force Two Factor: author: Automattic, version: (undefined)
VIP Go Core Modifications: author: Automattic, version: (undefined)
VIP Go Plugin Compat: version: 1.0, author: Automattic
VIP Hosting Miscellaneous: version: 1.1, author: Automattic
VIP Init: author: Automattic, version: (undefined)
VIP Jetpack Start: version: 0.1, author: Automattic
VIP Mail: version: 1.0, author: Automattic
VIP Performance: version: 1.0, author: Automattic
VIP Plugins: version: 1.0.0, author: Automattic
VIP Schema: author: Automattic, version: (undefined)
VIP Security: version: 1.0, author: Automattic
VIP Stats: author: Automattic, version: (undefined)
WordPress.com VIP Support: version: 3.1.0, author: <a href="https://automattic.com">Automattic</a>
WordPress Importer: version: 0.6.4, author: wordpressdotorg
WP-CLI for VIP Go: author: Automattic, version: (undefined)

### wp-plugins-active (13) ###

Advanced Custom Fields PRO: version: 5.8.7, author: Elliot Condon (latest version: 5.9.3)
Classic Editor: version: 1.5, author: WordPress Contributors (latest version: 1.6)
CSV Export Posts: version: 1.0.0, author: Justin Young
Distributor: version: 1.5.0, author: 10up Inc. (latest version: 1.6.0)
Pom UUID: version: 1.0, author: Benjamin Voran
Term Management Tools: version: 1.1.4, author: scribu
VIP Jetpack Sync Cron: version: 2.0, author: Rebecca Hum, Automattic
WordPress.com Thumbnail Editor: version: 1.0.0, author: Automattic
WP Migrate DB Pro: version: 1.9.8, author: Delicious Brains (latest version: 1.9.13)
WP Migrate DB Pro Media Files: version: 1.4.14, author: Delicious Brains (latest version: 1.4.15)
WP Migrate DB Pro Multisite Tools: version: 1.2.6, author: Delicious Brains
Wufoo Shortcode Plugin: version: 1.43, author: Wufoo
Yoast SEO Premium: version: 14.8, author: Team Yoast (latest version: 15.3)

### wp-plugins-inactive (7) ###

Category Order and Taxonomy Terms Order: version: 1.5.7.1, author: Nsp-Code (latest version: 1.5.7.3)
POM CLI COMMANDS: version: 0.1.0, author: POM
Pom IMAGE_IMPORTER: version: 1.0, author: Benjamin Voran
Pro Cycling Stats: version: 0.1.0, author: POM
Restricted Site Access: version: 7.2.0, author: Jake Goldman, 10up, Oomph
VIP Go Geo Uniques: version: 0.1.01, author: Automattic, WordPress VIP
Yoast SEO: News: version: 12.6, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 2047M
upload_max_filesize: 2047M
max_effective_size: 2 GB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Linux 4.19.0-11-amd64 x86_64
httpd_software: nginx
php_version: 7.3.24 64bit
php_sapi: fpm-fcgi
max_input_variables: 6144
time_limit: 1200
memory_limit: 512M
max_input_time: 1200
upload_max_filesize: 2047M
php_post_max_size: 2047M
curl_version: 7.73.0 OpenSSL/1.1.0l
suhosin: false
imagick_availability: false
pretty_permalinks: true

### wp-database ###

extension: mysqli
server_version: 10.2.15-MariaDB-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/wp-content
WP_PLUGIN_DIR: /var/www/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: utf8mb4_unicode_ci

### wp-filesystem ###

wordpress: not writable
wp-content: not writable
uploads: writable
plugins: not writable
themes: not writable
mu-plugins: not writable

### jetpack ###

site_id: 182948676
ssl_cert: No
time_diff: false
version_option: 9.1:1605193414
old_version: 9.0.2.1:1605193411
public: Public
master_user: #23 wpcomvip
current_user: #1 colin
tokens_set: Blog 
blog_token: ZAfC3ij4S0wV!AxVHEPV514j42gYj!Hr
user_token: Not set.
version: 9.1
jp_plugin_dir: /var/www/wp-content/mu-plugins/jetpack-9.1/
plan: business
protect_header: false
full_sync: {"started":"Wed, 18 Nov 2020 18:17:07 +0000","finished":"Wed, 18 Nov 2020 20:14:10 +0000","progress":{"constants":{"finished":true},"functions":{"finished":true},"options":{"finished":true},"updates":{"finished":true},"themes":{"finished":true},"users":{"total":"21","sent":21,"finished":true,"last_sent":"1"},"terms":{"total":"5236","sent":5236,"finished":true,"last_sent":"1"},"posts":{"total":"25179","sent":25179,"finished":true,"last_sent":"1"},"comments":{"total":"1","sent":1,"finished":true,"last_sent":"27"},"term_relationships":{"total":"85017","sent":85015,"finished":true,"last_sent":{"object_id":"1","term_taxonomy_id":"1"}},"network_options":{"finished":true}},"config":{"constants":1,"functions":1,"options":1,"updates":1,"themes":1,"users":1,"terms":1,"posts":1,"comments":1,"term_relationships":1,"network_options":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/www.cleaneatingmag.com","siteurl":"https:\/\/www.cleaneatingmag.com","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: false
cxn_tests: All Pass.

@coloradocolin are you hosted on WordPress VIP?

yes