plugin prevents jquery from loading

  • Resolved randommess

    (@randommess)


    6 years, 9 months ago

    Hi! As soon as I installed this plugin last week I began receiving errors that jquery.js was not found and the lightbox/modal windows stopped working on my site. I deactivated the plugin and everything worked fine, so there’s definitely a conflict right now with jquery and this plugin. I’m wondering how to eliminate the conflict and still use this plugin. Thanks.

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  • Plugin Support khungate

    (@khungate)

    Hi @randommess,

    Hi there, we’re happy to help. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you running?
    – Is your site self-hosted, or is it a wordpress.com business account?
    – If it’s self-hosted, who is your provider?
    – What version of WooCommerce are you running?
    – Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
    – How many products/orders do you have in your store?
    – Have you tried to uninstall or reinstall?

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    – Kyle

Viewing 1 replies (of 1 total)
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