Plugin Preventing Access to Purchased LearnPress Courses

  • Resolved webdes44

    (@webdes44)


    2 months, 3 weeks ago

    I’m selling LearnPress courses, and I’m using LearnPress Woo Add-on to add them to products.

    When I installed your subscription plugin, I obviously had to check enable subscriptions. But then a student/user told me she could no longer access the course.

    I logged in as her and when I went to My Courses, clicked on the course she’s enrolled in and used a Woo product to get, it said “You have not purchased a subscription.”

    I can’t understand why the plugin is interfering with 1) a product that is not a subscription one and 2) access to a LearnPress course.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Thanks for using our plugin,

    We need to check this from our side please connect with our support team they will help you further.

    Regards,

    Thread Starter webdes44

    (@webdes44)

    How do I connect with your support team as a free user?

    Do I send my login info to a certain email address for support?

    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Please connect with us using the below link our team will help you.
    https://wpswings.com/contact-us/

    Regards,

    This is could be due to either a glitch (pause and reactivate the LP-order) or a status of pending cancellation, which LP reads as “cancelled”. At least this is the case with the woo-subscription plugin.

    • This reply was modified 2 months, 1 week ago by thesuss.
    Plugin Author WP Swings

    (@wpswings)

    Hello,

    Yes you are correct and we have also noticed this already, and it’s been aligned for the fix in the upcoming next update

    We will solve this for sure

    Thank you!

    Thread Starter webdes44

    (@webdes44)

    @thesuss thanks for weighing in, but everything’s fine with the LearnPress orders because actually I’m using the LearnPress WooCommerce add-on. I think there’s a conflict between the add-on and this plugin that’s preventing access to old user’s courses.

    Unfortunately, the customer service team was not very helpful, especially since they didn’t seem to understand my description of the problem, so I’m looking for another solution.

    Plugin Author WP Swings

    (@wpswings)

    Hello @webdes44

    If you are having issues, please do connect with our support team once, we will make sure to solve the issue for you

    Thank you

    thesuss

    (@thesuss)

    I also use the LearnPress WooCommerce add-on. I needed to pause and reactivate said LP-orders for them to get access.

    thesuss

    (@thesuss)

    Oh, but yes, I also misread your question the first time around.
    Sorry.

    Plugin Author WP Swings

    (@wpswings)

    Hello @thesuss

    Is everything sorted or still any issues? If not connect with us on support we will help you

    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)
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