Plugin pages in dashboard don’t load

Good day @depiction,

I am not presently managing to recreate this error, and admittedly the first time I’ve seen it come up in this plugin.

That said, let me contact some others and see if I can get any feedback about it. If you don’t hear from me within a day or two, by all means nudge me to check on any updates.

Wanted to post a quick update that I have reached out for the extra information, but have not heard back yet.

Sorry about the delay here.

First up my question is if this is still presently an issue, or if it has since resolved itself.

I checked with some people and they said they haven’t seen or heard of any similar errors or issues, so it’s hard to say why exactly without being able to debug in there directly.

I tried to use the plugin again on the same site, and I’m still getting 500 errors.

Exact same errors? New ones?

I enabled debug mode. Here is the error:

Fatal error: Uncaught exception ‘GuzzleHttp\Ring\Exception\RingException’ with message ‘cURL error 60: SSL certificate problem: unable to get local issuer certificate’ in E:\HostingSpaces\wwwroot\wp-content\plugins\constant-contact-forms\vendor\constantcontact\guzzlehttp\ringphp\src\Client\CurlFactory.php:127

I already contacted the hosting company and they said it was a plugin issue. I thought it might be a server configuration issue.

Can you please try the steps outlined at https://knowledgebase.constantcontact.com/articles/KnowledgeBase/18159-WordPress-Error-60 and see if they help resolve the issue? It’s not an exact matching error, regarding the message, but the cURL error code is matching.

Overall the hosting/server is not managing to locate the local certificate for the SSL communication.

I followed the instructions provided. I added the cacert.pem file my site’s root folder, then added the following line to the php.ini file that is also in the site’ root folder.

curl.cainfo = "cacert.pem"

I still get the same error. The side in on a shared Windows server, so I don’t have the ability to restart the server as mentioned in the instructions. Should I contact the site’s host again?

Yes, that would not be a bad idea, and they may be able to provide some more context from their end with the new information provided yesterday. Worth a shot.

My host wasn’t able to help. I ended up purchasing the Constant Contact add on for Ninja Forms to create a form that integrates with Constant Contact.

Understood.

Wish we could have helped more. The underlying issue is regarding SSL certificates with the server configuration, and that’s a detail that we can’t touch or handle from our plugin here.