[Plugin: Online Backup for WordPress] Error Message re: parent folder path

Hi texins5,

The error message should give more information but due to a glitch doesn’t. Please can you download and install the following updated version. It will give more information. You’ll need to uninstall and delete the existing plugin first and then click Plugins -> Add New -> Upload.

https://wordpress.backup-technology.com/wponlinebackup-356.zip

Thanks,

Jason

I got an error when I tried to make backup manually using onlinebackup plugin latest version.

This is the error message;

Failed to resolve the WordPress parent folder path, D:/Hosting/10003147/html: mysql_fetch_object(): supplied argument is not a valid MySQL result resource.

Kindly help me to sort out this problem.

Thanks,

Mueed.

Hi Mueed,

Can you provide information from the Help & Support tab in the plugin? It will give some information about your environment that will help us analyse the issue.

Thanks.

Jason

Hi Jason thanks for the reply. Here are the information from Help & Support tab of the plugin;

“Online Backup for WordPress Plugin Version 2.2.18
WordPress Version: 3.5.1
PHP Version: 5.3.6
MySQL Server Version: 5.0.96-log
MySQL Client Version: 1.0
Mem: 256M; Post: 8M; Upload: 8M; Timeout: 300
End of Information”

Hope to hear any solution from you soon.

Thanks in advance

Mueed

Hi Jason, I am still waiting for your response.

Hi mueedkh,

This may be fixed in the next release. This will be out this week at some point. It improves on how it resolves the path.

Jason.

Hi,

I am facing this error;

Skipping filesystem backup due to an error: Could not access D:/Hosting/10003147/html. No such file or directory

I am using newer version of the online backup plugin.

Kind help me out.

Regards,

Mueedullah K.

Hi,

Can you check with your host that the path should work?
It seems WordPress says the path is there but the backup plugin can’t open it.

Jason.

Yes the path is seems fine. But I have not idea why plugin can’t open it. I have copied this site from another domain and the plugin was working fine on the previous domain.

By the way can you tell me how to check whether the path is working and correct or not.

Thanks,

Mueedullah K.

This is the exact hosting path D:\Hosting\10003147\html

Are you able to check permissions on that folder that the user PHP runs as can read and list folder contents etc?

Yes but there are not specified, can you tell me what should be the permission?

Best to contact your host regarding which user needs permissions and what permissions they need.

If you know the user the minimum permissions required would be: Traverse folder / execute file; List folder / read data; Read attributes; Read extended attributes; Read permissions

I installed wordpress in main root directory and I think the permission are correct. But still something wrong with the site.

If you give me some time I’ll produce a test version you can use that will try Windows backslashes etc. Although it should work fine with forward slashes, but we can try.