Plugin not working with HPOS and Woocomerce Subscription

  • Hi!

    Plugin not working with HPOS and WooCommerce Subscription. When a customer purchases a subscription, after payment the subscription is pending and doesn’t assign a user and order. When I disable HPOS, after payment the subscription is working correctly – status is active, and user and order are assigned to the subscription. Do you plan to fix it?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @translatewebsite,

    I apologize for the inconvenience caused to you.

    I’m going to setup our plugin with WooCommerce Subscription and trying to replicate the issue at our end.

    In the meantime, can you share the screenshot of the plugin setup and screenshot of the subscription order?

    Thread Starter euroalphabet_eu

    (@translatewebsite)

    Hi @tychesoftwares

    Here you go:

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @translatewebsite,

    Thank you for sharing screenshots. I’ll try to replicate the issue with the same setup and will get back to you with an update.

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @translatewebsite,

    I tried to replicate the issue at our end. After multiple tests, we were able to replicate the issue in a limited number of cases – 2 out of 20 subscription orders had empty order details. However, due to the inconsistency of the issue, we haven’t been able to confirm that it is directly caused by our plugin.

    If you’re experiencing this issue consistently, could you confirm once by deactivating our plugin temporarily and see if the problem persists? This will help us narrow down the root cause.

    Let us know your findings, and we’d be happy to investigate further.

    Thread Starter euroalphabet_eu

    (@translatewebsite)

    Once I deactivated your plugin, I see the problem doesn’t persist.?

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Thank you @translatewebsite for confirming. I’ll further debug this and will get back to you with an update.

    In the meantime, you can drop your email to our [email protected] email address so we can update you to your email address and can have more communication.

Viewing 6 replies - 1 through 6 (of 6 total)
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