Plugin not working with current Theme

  • Resolved lajones3

    (@lajones3)


    6 years, 11 months ago

    I’m using the theme Photography from ThemeGoods and the search box is grayed out when that theme is Active. I switched to the WP 2017 theme and the search box worked as expected.

    I opened a support ticket with them and they responded:
    Generally we don’t support 3rd party plugin conflict issues. However if you could ask the plugin developer about this issue and let us know which part we should check on our theme, would be grateful as generally we don’t know how this plugin code works on the backend.

    Can you advise?
    Thanks,
    Lauren

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    Dear @lajones3,

    Please share following details to allow us to debug this issue:

    1.Console log errors. Browser console log error at the time of loading the page & also on hitting the search button. Steps to get console logs:

    • Open the Console window in Chrome using Ctrl + Shift + J (or Cmd + Opt + J on Mac) Follow this for reference
    • Hit the Search button and check the console log errors
    • Send the console logs as it is. It’s better a if you can send screenshot of complete console log errors.

    2. Browser version
    3. Is the issue on all browsers or a specific browser?
    4. PHP version (You can use plugins like display PHP version that display PHP version on dashboard)
    5. PHP error logs (if any)
    6. WordPress version
    7. Plugin version
    8. Are you using multiple editors in your setup? If yes, which plugin are you using for that so that we can try to reproduce the issue on our end?

    Plugin Author Amazon Associates Link Builder

    (@amazonlinkbuilder)

    Dear @lajones3,

    Please update to 1.5.3 of plugin yesterday and if you are still facing the issue, feel free to reopen the thread and provide details asked last time

Viewing 2 replies - 1 through 2 (of 2 total)
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