Plugin not working, plus I’ve got a bad customer experience from them.

  • czrp

    (@czrp)


    3 years ago

    I have been trying to “use+ the free version of this plugin for a while.
    Got frozen every time.

    Somebody told me to buy the premium version, as it will solve my problem.
    Shure. Paid for it.
    Started the restore process, and after waiting for15 minutes what did I get?
    An error. That the plugin can’t upload my backup file.

    I canceled my subscription as a company and requested a refund.
    I followed the entire documentation during the install process and searched for any solutions regarding my problem. But nothing.

    Within 24 hours I got an answer from them. The refund is not automatic, and It is to their discretion to decide that.

    I think I won’t pay a dime to them in the future, and I don’t think they still can convince me to use their plugin

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yani

    (@yaniiliev)

    Dear customer,
    I have reviewed your support interaction.
    Unfortunately, we don’t have enough details at the moment to act on your request. Please work with our support team to resolve this issue to your satisfaction.

    For anyone reading this review, below is the current timeline of interaction between the customer and our support team:
    – Customer bought the product on Saturday (support is limited on weekends)
    – Customer cancelled the product and requested a refund 1 hour 30 minutes later
    – We’ve requested additional information from customer to understand what is broken, what does not work and reiterated our refund process
    – The customer did not follow the process and notified us of their intend to post negative reviews.
    – We assured the customer that if they follow the process and work with us, the support team will resolve this issue to their satisfaction.

    Plugin Author Yani

    (@yaniiliev)

    The customer followed our process and was granted a refund.

Viewing 2 replies - 1 through 2 (of 2 total)
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