Plugin not working on any of my sites

Hi Gregor,

Thanks for letting us know about this issue. I suspect it has something to do with the formatting of your wp-config.php file, and something we need to adjust in our plugin. Your wp-config.php file should have code like this:

define( 'DB_NAME' ,'wordpress' );

/** MySQL database username */
define( 'DB_USER' ,'wpuser' );

/** MySQL database password */
define( 'DB_PASSWORD' ,'qaofj80239j90awjf') ;

/** MySQL hostname */
define( 'DB_HOST' ,'localhost' );

If the formatting of your file is different, could you paste one of the lines here (make sure to change any sensitive data, but I’m curious to see how those define commands appear in the file so I can test.

I’ll also try a few variations here to see if I can reproduce it.

Thanks,
Nathan

Hi Nathan,

From what I can see, my sites wp_config appears to be roughly the same.

I need to leave the office now, but I’ll be back in tomorrow. Let me know if you need anything and I’ll send it tomorrow.

Thanks,
Gregor

Thanks Gregor, just let me know if you have any different spacing, or double quote marks instead of single quotes, etc?

Also, is your site in the root of a domain? or in a subfolder?
like yoursite.com vs. yoursite.com/wordpressblog/

I’ll try a few things in the meantime

Thanks,
Nathan

Hi Gregor, we just released version 1.0.7 which fixes a few issues. I *hope* that it fixes the issue you were having, we tried to make the code a little more flexible for handling variations in wp-config.

Please let me know if the newest version works for you, we want to get it fixed for you if you’re still having trouble!

Thanks,
Nathan

Hi Nathan,

I’ve updated and now getting the error:

“Unable to locate wp-config.php file: /var/www/vhosts/sitename.co.uk/httpdocs/wp-config.php OR /var/www/vhosts/sitename.co.uk/wp-config.php”

I’m still only getting a plain whitescreen on my local testing site.

Thanks,
Gregor

Thanks Gregor, can you confirm that the wp-config.php file exists at one of those locations? Or let me know where it is located instead? If it is actually there, then there might be a permissions problem (owned by a different system user or locked down permissions)

You can also email us at [email protected] to provide any sensitive details

Thanks,
Nathan

My wp-config.php is in /var/www/vhosts/sitename.co.uk/httpdocs/wp/wp-config.php

Thanks,
Gregor

Hey Gregor,

We just released v1.0.8 which should pick up that location of your wp-config file. Can you update to 1.0.8 and try it out?

Thanks,
Nathan

Hi Nathan,

It’s now triggering an error 500 when I hit the troubleshoot button.

Thanks,
Gregor

Hi Gregor,

Could you enable WP_DEBUG in your config file. (adding this to wp-config.php):
define(‘WP_DEBUG’, true);
and seeing if there’s any extra info/messages displayed (instead of just the 500 error) that you can paste here?

If you contact us at that pro support email – [email protected] – we’re happy to schedule a quick call/screenshare so we could see the issue live and try to get it resolved for you.

Thanks,
Nathan

Hi Gregor, we have also just released version 1.0.9 which addresses some server-specific issues. Please update to the latest and let us know if that fixes it. And if you’re still having trouble, if you can email us any info you get when WP_DEBUG is on, it will help us figure out what’s going on.

Thanks,
Nathan