Plugin Not working, Loading continuously

Hi @socialbear,

Could you please share more details about the issue.

For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hi Please check the plugin screen shot that the page for dashboad in woocommerce is only loading.

https://snipboard.io/rMaSvk.jpg

Hello @socialbear,

Thank you for sharing the screenshot!

Could you please check if there are any fatal or plugin-related error logs?

Here are step-by-step instructions to access them:

1. Navigate to WooCommerce > Status > Logs.
2. In the top right corner, find the drop-down menu.
3. Search for keywords like “fatal” and “Google.”
4. This will display relevant logs. Click ‘View’ for each log you find.
5. You can then copy and paste them here or use a text-sharing app like https://gist.github.com/.

Link to image: https://d.pr/i/Rhd6La

Look forward to hearing back from you.

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• This reply was modified 10 months, 2 weeks ago by Jan Dembowski.

@socialbear

Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

If you need share that data please use https://gist.github.com/ or https://pastebin.com/ or the like instead and post the link to that paste.

https://pastebin.com/Kg411Cfa

https://pastebin.com/T6jJ2VYv

Please check the pasted log status for Fatal error and Google listing.

Hello socialbear,

Thank you for your reply.

I have reviewed the logs, it appears there is a 401 HTTP response error.
This typically indicates a problem with the authentication credentials. To address this, it would be important to check if the Google Account used has the required permissions to link with the Google Merchant Center.

Please verify the account permissions and ensure that the correct Google Account is connected with the necessary access rights. Additionally, please check if any restrictions on the Google Account might be preventing a successful connection.

I will also recommend disconnecting the Google account and connecting it again. This might fix the connection issue between Google Listings & Ads and Google Merchant Center

Once you have tried these steps, if the issue persists, please get back to us with this information, and we will continue to work with you to resolve the issue.

I appreciate your patience and cooperation as we work through this together. ??

Best regards.

Hey there ??,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

Hi

There is still the same issue that plugin is not working on my site now and we are not be able to update any changes as it is not loading the setting to edit anything.

Hey there @socialbear!

There is still the same issue that plugin is not working on my site now and we are not be able to update any changes as it is not loading the setting to edit anything.

I’m sad to hear this. But we are here to assist you in solving this issue.

Can you please confirm if you were able to check what my colleague suggested before regarding the connection?

Have you disconnected and connected the plugin again to see if the issue is solved?

Have you verified the account permissions?

Once you confirm, we will be able to proceed with assisting you with this.

Looking forward to your reply.

Have a wonderful day!

Hi

Yes, we tried many times with deactivating and activating and before to connect with you again i removed and install it again but it didn’t work.

Also, we checked other plugins by deactivating and nothing worked. Please check this and let me know what to do?

Hi there @socialbear ??

Yes, we tried many times with deactivating and activating and before to connect with you again i removed and install it again but it didn’t work.

Also, we checked other plugins by deactivating and nothing worked. Please check this and let me know what to do?

To clarify, did you already have a chance to follow the steps in the documentation linked here, and see how it goes, or otherwise?

I hope that helps! Let us know how it goes.