PLUGIN NOT WORKING

Anybody here?

Hi, yes we are here, but your original post was at around 1AM in our time zone. Where are you based? we may have a local support agent who can help.
Please initially contact our UK technical support on [email protected]

My initial guess is that this could be a traffic filtering issue caused by GoDaddy, but let’s try to diagnose it fully first.

Please check your mail.

Any update? Please i need urgent help.

Hi, our technical support team have, for some reason, not received any email. They are checking spam filters etc.

However, since you are US based, please contact our US office support directly at [email protected] to get help on a more useful time zone for you. I have let them know that they should expect your mail and made them aware of this forum thread.

Your support is really poor. Neither you’re responding on time, nor the previous mail support you have provided responded yet.

I’m sorry you are frustrated. As mentioned above, our support team have not seen an email from you. Also as mentioned, I am not on your time zone and make no guarantees regarding response time on this forum. You can get direct, US based support from the email address I posted in my last message. Alternatively visit the Star Micronics US web site for other support options in your region.

From the initial description your issue is caused by the printer being unable to connect to your server. This is most likely an issue for your ISP to resolve, Star can not modify your web hosting configuration. We can help you to diagnose it, but that is not easy via a web forum, which is why I asked you to contact the Star Micronics official support channel.
Since you already mentioned the device being blacklisted by Godaddy, this is most likely an issue with their traffic filter. But you may also want to verify that the printer is on a network connection that has internet access, and verify that you have not changed TLS certificate (especially if to a new certificate authority).

I will contact on this mail ID. Didn’t received any positive response on the support number yet. My main issue is now i’m receiving receipts multiple times and no order details and customer details is printing on receipt.

A polling time of the printer that is very short like 1-10 seconds in the printer setting might cause hosting providers restrict access. Try setting it to 60 seconds. That might help your situation.

Can i get a quick response of support to solve issues i’m facing.

Without a description of what your current issue is i am not sure somebody can or wants to help you. I tried to help with a suggestion. To continue a conversation from there on it would probably best to take the suggestion and elaborate ….

For some reason, I stopped receiving email notification from this thread so I didn’t realise there had been further discussion.
Can I just check, were you able to get in touch with the Star US office support directly? The last time I checked they still had not heard from you, but it is the best way to receive quick responses and with the option of more troubleshooting depth than is possible through this forum.