Plugin not working

Dear @keshavnaidu,

Thank you for your topic.

For further investigation of the case, please provide us with the link, where the given quiz is located and please, make sure it is open for the guests.

Additionally, please provide us with the following information so that can check the case:

1. The version of the plugin before updating it.
2. The version of the WordPress.
3. PHP version.
4. Whether you have optimizing plugins or not.

Looking forward to hearing from you.

Thank you.

Dear Jasmine,
Thank you for your prompt reply,

i will get back you with details, let me cross check it seems there is some js functions clashing.

Thank you ??

• This reply was modified 5 months, 2 weeks ago by keshavnaidu.

Dear @keshavnaidu,

Thank you for your response.

You can do troubleshooting by deactivating the plugins one by one, to find the conflicting plugin.

Here is a useful link to help you with troubleshooting:
https://ays-pro.com/blog/how-to-troubleshoot-your-wordpress-website

You can make a DB Backup for your safety (you can use UpdraftPlus).

We are looking forward to hearing from you for any updates or information you can provide regarding this matter.

Thank you.

Dear @keshavnaidu,

We’re closing this ticket for now as we last heard from you 1 week ago.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.