Plugin Not Working

  • Resolved michelalshaer

    (@michelalshaer)


    2 years, 2 months ago

    Hi i am getting the below error in the log, please help

    2022-11-22T07:37:42+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/463389634/reports/search resulted in a 401 Unauthorized response:
    {
    “error”: {
    “code”: 401,
    “message”: “User cannot access account 463389634”,
    “errors”: [
    {
    ” (truncated…)

    2022-11-22T07:37:42+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Notes\NoteInitializer::add_notes Please reconnect your Google account.
    2022-11-22T07:37:43+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api-vipgo.woocommerce.com/google/google-mc/content/v2.1/463389634/accounts/463389634 resulted in a 401 Unauthorized response:
    {
    “error”: {
    “code”: 401,
    “message”: “User cannot access account 463389634”,
    “errors”: [
    {
    ” (truncated…)

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @michelalshaer ??

    Thanks for reaching out, let’s figure out why things are not lining up!

    add_notes Please reconnect your Google account.

    The error log reveals that the Google account needs to be reconnected.

    Could you follow the instructions in the documentation, linked here, and see if the issue persists?

    Let us know how that goes.

    Thread Starter michelalshaer

    (@michelalshaer)

    i can’t access the following page as in the steps you shared, it keeps loading forever

    From your WP Admin, go to Marketing > Google Listings & Ads > Settings

    I tried to remove the plugin and reinstall, and i tried to disable others and keep it with WooCommerce and getting same result,

    • This reply was modified 2 years, 2 months ago by michelalshaer.

    Hi @michelalshaer,

    Could you please navigate to?example.com/wp-admin/admin.php?page=connection-test-admin-page (replacing?example.com?with your domain) and click on “Disconnect Google Account”, and after that you can try to connect again your account clicking on “Connect Google Account”.

    Let us know if that fix the issue.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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