Plugin not work

  • Hi!

    The plugin does not work. I have activated the debug mode and this is the message that returns:

    Instagram Status: Never published

    Posted: 2019-01-04 16:04:54

    Upload info: Not accepted by Instagram

    Instagram response: InstagramAPI \ ConfigureResponse Object ([upload_id: protected] => [media_id: protected] => [image_url: protected] => [status: protected] => fail [message: protected] => Uploaded image is not in the right format)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor dufour_l

    (@dufour_l)

    Hi lk2_89

    The error message reported by Instagram is yet clear “Uploaded image is not in the right format”

    It means that either it is not in PNG or JPG, or that you have not respected the proper size or ratio

    Thread Starter pablodelgadoflores

    (@lk2_89)

    Following these instructions, I have uploaded an image in png with a resolution of 1080×1080. But still giving me the same error.

    Plugin Contributor dufour_l

    (@dufour_l)

    Try also with a jpeg,but if it still persit you need to contact Instagram support to know why they reject your image

    • This reply was modified 6 years, 2 months ago by dufour_l.
Viewing 3 replies - 1 through 3 (of 3 total)
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