Plugin not showing Instagram post

  • Resolved soumikiam

    (@soumikiam)


    5 years, 10 months ago

    I am trying to use the plugin by shortcode in a page or using PHP function. Everywhere it shows “Something is wrong. Instagram token error.” And not showing Instagram feed. Please Help me to solve it.

    • This topic was modified 5 years, 10 months ago by soumikiam.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    It seems, that there is a new bug in Instagram. Is your Instagram’s language other than English? If so, it might happen than when you click the authorize button and try to connect the plugin to your Instagram account, it fails.

    Authorize login error

    If so please try to change your Instagram Language to English and connect the plugin.

    Thanks!

    • This reply was modified 5 years, 10 months ago by Shushan.
    • This reply was modified 5 years, 10 months ago by Shushan.
    Thread Starter soumikiam

    (@soumikiam)

    Thank you for your quick response.
    English is already selected as default language but still the problem is existing. What I to do now? Help me.
    Thank you.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @soumikiam,

    This error message means that you haven’t successfully generated your access token, please try to authenticate again.

    This issue occurs in the following cases, please check one by one to resolve the problem.

    1. First of all please make sure that you have the latest version of Instagram Feed WD installed (that is 1.3.16 if free, 2.3.16 if pro).

    2. The other case that issue occurs is when your website and/or Instagram app are in a foreign language (any other language than English).
    If this is your case, then please make sure to switch both your website and Instagram app languages to English, get the access token then switch back to your language.

    3. Please make sure that you are trying to connect to PUBLIC Instagram Business account.

    4. Please enter WordPress dashboard > settings > general > site address please check this link and make sure that it is the same as your website link, mainly this is needed to make sure that in both places your URL starts with the same protocol, both should be either with HTTP or both start with HTTPs.

    Please get back to me with results.

Viewing 3 replies - 1 through 3 (of 3 total)
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