Hi @boxhatch, thank you for your patience. Below is a summary of steps that may help you in resolving these issues.
-There are two different plugin screens when you log in as super admin to the main site of your WordPress multisite.
-The first plugin screen allows you to activate plugins just on your main site, but it does not allow you to install new plugins.
-The second plugins screen is located under My Sites ? Network Admin ? Plugins, it allows you to manage plugins for your entire network.
-After the installation, you will see a link to network activate the plugin. Once you network activate a plugin, it will be available to all the sites on your multisite network.
Individual site admins cannot deactivate or remove it. This is why network activated plugins do not show up on your root site or any child site’s plugins page.
Please let us know if this helps with your issue or If you’d prefer to work with us via email or phone. If so please provide us with the email used for your account and we will have a member of our team reach out to you. Thank you and I hope you enjoy your weekend!