• Resolved BoxHatch

    (@boxhatch)


    Plugin installed & network activated on a WP Multisite. It shows it’s installed and activated under the plugins page, but it doesn’t appear anywhere in the menu neither on the main dashboard or on the site dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hello @boxhatch. You should be able to view the plugin on the left-hand side of your WordPress Dashboard above the “Appearance” button. If you are not seeing it there, can you try to deactivate and uninstall the plugin then reinstall and reactivate it? If you need further assistance, feel free to reach back out.

    Thread Starter BoxHatch

    (@boxhatch)

    Tried everything, it didn’t work. Way, way to many roadblocks with this plugin, just to test it out.

    In any case, I was meaning to turn off the multisite thing and I just did it and now the plugin appears.

    If you really wanna help others, you might wanna look into it as it didn’t show in the multisite installation.

    Plugin Author Constant Contact

    (@constantcontact)

    Hi @boxhatch, thank you for your patience. Below is a summary of steps that may help you in resolving these issues.

    -There are two different plugin screens when you log in as super admin to the main site of your WordPress multisite.

    -The first plugin screen allows you to activate plugins just on your main site, but it does not allow you to install new plugins.

    -The second plugins screen is located under My Sites ? Network Admin ? Plugins, it allows you to manage plugins for your entire network.

    -After the installation, you will see a link to network activate the plugin. Once you network activate a plugin, it will be available to all the sites on your multisite network.

    Individual site admins cannot deactivate or remove it. This is why network activated plugins do not show up on your root site or any child site’s plugins page.

    Please let us know if this helps with your issue or If you’d prefer to work with us via email or phone. If so please provide us with the email used for your account and we will have a member of our team reach out to you. Thank you and I hope you enjoy your weekend!

Viewing 3 replies - 1 through 3 (of 3 total)
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