Plugin not sending email

@jordiparera, Do you have the debug option enabled in the plugin? The log file should show if the confirmation email is being sent by the plugin.

Hi, Noor,

Some fields are empty on the Stripe payment details:

(line 44)”customer_email”: null,

(line 26) “customer”: null,

(line 28) “customer_details”: {

I think that this information if not getting to your Plugin, and that may be the reason it’s not sending the mail to the customer. My email arrives empty to my inbox.

Thanks.

I have the same issue (v1.2.2.22). Customer name, email and amount fields are empty in the admin notification email. These fields are also empty in the order history page. Issue started on 31st Jan – possibly after updating to v1.2.2.22

Purchased by: {full_name}
Product sold: {product_name}
Amount: {currency_code} {price}

A purchase has been made.

Purchased by: 
Product sold: Renewal Membership 1-Year
Amount:  0

Transaction ID: pi_3XXXXXXXXX

Customer Email: 

We are noticing something strange on our site as well. This wasn’t the case when the update was released. It could be an issue on the Stripe’s end.

We have rolled back to the previous API until we know more. Please update the plugin and see how it goes.

Same issue here re emails

The buyer is not receiving a receipt, I am not receiving confirmation …

Also Add-ons query, I need to add a quantity option but quantity=”” does not bring that up on payment page ?

@garyphayes, Have you enabled debug in the plugin? If not please enable it and make a test purchase. The log file will show if a confirmation email is sent without any error.

Still having the same issue with no email confirmation to seller/buyer. Updated, enabled debug mode and made two live purchases and still no email to buyer/seller. Any progress/resolutions to this?

@dmitryidcomm, The debug option is for troubleshooting. It will not automatically resolve the issue. Please check what’s in the log file.

@naa986 I meant to add, that I enabled debug mode and looking through the log file I dont see that it collects email from the user or sends an email:
”

[customer] =>
[customer_creation] => always
[customer_details] =>
[customer_email] =>

”

The emails stopped about a month or two ago based on my client’s complaints.

@dmitryidcomm, Do you have the latest version of the plugin installed? Please use the contact form on our site to provide the full log: https://noorsplugin.com/contact/

Version 1.2.2.30, so looks like the latest one. I jsut submitted a request with full log file included.

@dmitryidcomm, Thanks for the log. It looks like there was no activity in the plugin after the payment. The order was not processed either. Have you configured a webhook URL in your Stripe account? If not, please check the plugin documentation for instructions.

@naa986 But the order is processed, as my client confirmed a payout and my test card was charged for the amount processed. I will be checking on webhook URL in a few

@naa986 Updated webhooks, logged in to stripe, payments suceed, emails captured, however, no change to debug log (still not showing the payment succession or email, not sending confirmation email to customer/owner); all order log has nothing either

@dmitryidcomm, This is not an email issue. The plugin does not know what is happening on Stripe (because it’s on a different server). In order for the plugin to process an order and send email messages, it needs to receive notifications from Stripe first.

The plugin description page shows how you need to configure the webhook url and what events to select. Once everything is set up correctly, the plugin should automatically receive notifications after purchases.