plugin not really working, poor customer service

  • This product will only play files created in Articulate, nothing else. It does not bookmark progress, there is no reporting etc. As a product I would give it 1-2 stars, for customer service 0 stars. We asked Brian several times to clarify what this product does and then for a refund, no reply at all. Had to contact our bank to initiate refund. I never leave online reviews but this experience has been so frustrating and time wasting

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  • Hi there,

    First off, this plugin uploads & displays content created in any authoring tool. It’s not specific to Articulate and supports Captivate, iSpring, Rise & many others just to name a few. Basically, if you upload a .zip file & it contains a .htm or .html file, it’ll work.

    Regarding tracking progress and reporting, only xAPI is supported in my premium plugin. This version of the plugin doesn’t support xAPI at all. The xAPI support in my premium plugin only works for Storyline and Rise content. We’re working on adding support for other tools.

    I dug through my ticket system and I’ve yet to find any emails from you. I’m more than happy to provide a refund for the premium plugin. You can contact me here:

    https://help.elearningfreak.com/contact

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