Plugin not loading on website with version 1.6.0

@denisflorin197 Thanks for getting in touch! Happy to take a look.

First, can you tell me which page(s) you are seeing “Please wait…” on? My Stories, Templates, individual stories, or some combination?

Second, can you please share your Site Health information privately via this form?

Thank you!

Hi @shetheliving,

I’ve sent you the form now.

I don’t have any stories published, the backend it’s not working with the plugin.
https://denispintilie.com/wp-content/uploads/2021/04/Selection_991.png

@denisflorin197 Thanks for sharing this info. We’ll do some testing on our side next week and will be back in touch with what we find. Have a great weekend!

Hi @shetheliving,

Thank you for the info.

If you need access, please let me know.

Best regards,

Hi Denis,

The new video optimization feature in version 1.6.0 of the plugin requires a feature called cross-origin isolation. For this to work, external resources being loaded from a different host need to provide an Access-Control-Allow-Origin header.

Your site, https://www.scrambledchefs.com, loads JavaScript files from a different subdomain, cdn.scrambledchefs.com. So your CDN needs to provide this Access-Control-Allow-Origin response header for all these assets. Access-Control-Allow-Origin: https://www.scrambledchefs.com or the less restrictive Access-Control-Allow-Origin: * should work.

Reach out to your website administrator or hosting provider if you don’t know how to set these headers yourself.

As a short term workaround, you can disable video optimization in the settings, which will also disable the cross-origin isolation and thus the need for these headers. But it means you won’t be able to benefit from this awesome new feature.

@denisflorin197 As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!