Plugin not in list since Update

  • Resolved ifityou

    (@ifityou)


    2 years, 8 months ago

    Hello Guys

    Since the last Update the Ultimate Members Plugin is not in my Installed Plugins List anymore, but can also not be installed, because the directory is used.

    How do i get it activated again? And how did that happen?
    Withouth this Plugin my Membersection (separated Login) is open to everyone…

    Best Regards, Robert

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    Hello @ifityou

    You can delete the ultimate-member plugin folder with FTP or install “File manager” plugin so that you can rename wp-content/plugins/ultimate-member to something. Doing this allows you to install a fresh copy of Ultimate member.

    Thread Starter ifityou

    (@ifityou)

    Ok. Makes it sense to rename it and use the old (renamed) folder after that again?

    Any idea how that can happen?

    Greets, Robert

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @ifityou

    Have you tried renaming it to deactivate UM already and installing a fresh copy of UM? Does it show in the Plugin list after doing this?

    Thread Starter ifityou

    (@ifityou)

    Thx it worked, but all settings are totally fu?%ed up. So i took an Backup of Database and Website to fix the Problem

    Thread Starter ifityou

    (@ifityou)

    But can anyone tell me why this happened? I lost a half workingday on that problem and want to be safe in the future…

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @ifityou

    This is the only topic regarding this issue. Let’s see if others have experienced similar issues and provide their solutions and steps to reproduce the issue here. Let us know if you encounter the same issue again so we can investigate further on our end.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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