Plugin Not Functioning Correctly

Hi,

There seems to be a major flaw with this plugin, in that it isn’t able to process the addition of multiple products in a single action – Instead, when more than one item is added to the basket it simply shows the last product that was added out of that batch of products. For an eCommerce website this is highly misleading to customers using the site as they are subsequently never correctly informed of what they are adding to their basket when they add more than 1 product at a time.

This isn’t just bad because it means the plugin doesn’t always work as it was designed to be used, but it also means that it doesn’t work with many of the other plugins that your company offer which all seem to encourage up-selling/bundles etc which all result in multiple product additions to the basket in a single click. Based on this, it makes no sense to me that you would allow for such a giant and potentially detrimental flaw to exist in one of your core plugins?!

I see there was a similar question on this forum asking when this would be fixed so that the plugin works correctly (over a year ago), and the response given seemed to suggest you didn’t care that your plugin doesn’t work correctly. I personally emailed your support team addressing this issue last month and was given an equally frustrating response with no hope of a fix.

Could you please answer the following questions:

– Is this issue something you are ever planning to fix?
– If yes, then can you give me (and everyone else that is waiting) an ETA for the updates release?
– If no, are you able to recommend any similar plugins that do work correctly with your other plugins when adding more than one product to your basket so that people can work around this issue?

Kind regards,

Sam Speed