Plugin Not Functioning

Here is what I’m seeing: Screenshot ~> https://ibb.co/1rsFSHG

Hello @evancourtney

Hope you’re doing well!

I’m sorry to hear you have this issue. I’ve tested the plugin on my end and can’t replicate the same.

Please delete the plugin from your site and re-install it again. To make sure that the installation went well, please download the plugin and upload unzipped folder
directly via FTP, to wp-content/plugins/ folder.

If the issue still persists, on the settings page please right click and inspect the page. Let us know if there are any errors on the Developer’s Console.

Please let me know how it went.

Kind regards,
Nastia

@wpmudev-support9

Action steps I have taken:
Deleted Plugin
Re-installed via FTP

I am seeing the same issue.

There are no errors or warning on the Smush page in the WP Dashboard.

Screenshot https://ibb.co/7zGH7xr

I’m also receiving this same issue after the WordPress 5.0 update.
I am running a WordPress multi-site if that makes a difference

• This reply was modified 5 years, 11 months ago by shoeyn.

@shoeyn

I’m running WordPress 4.9.8

Hello @evancourtney

Hope you’re doing well!

Something is blocking Smush styles to be shown. I see there is a caching plugin. Would you please temporary deactivate it and see if the styles are back?

@shoeyn, per WordPress regulations please create a new thread in our forums. This way the author of this thread will not be receiving notification emails with each new reply.

Kind regards,
Nastia

@wpmudev-support9

Caching plugin has been disabled.
I’ve cleared browser cache and I’m still seeing the same thing.

Hello @evancourtney

Hope you’re doing well!

It’s possible that there is another plugin enabled, that breaks the Smush style’s classes.

Would you please run a quick test for a conflict with another plugin? Deactivate all other plugins besides Smush and see if the styles are loading.

If all is well, please start activating one plugin at the time to determine which one is causing it.

Let us know how it went!

Kind regards,
Nastia

@wpmudev-support9

I deactivate all plugins.
Reactivated Smush.

Same result.

https://ibb.co/GPc33SW
https://ibb.co/jf7rzhY

Hi @evancourtney,

Could you please try a different browser, Safari or Firefox and see if the styles are showing there?

Cheers,
Calum

@calumbrash @wpmudev-support9

I am currently using the latest version of Divi Version: 3.18.3 when I change to a different theme such as Twenty Fifteen, the SMUSH interface works.

Not sure how to fix this.

If I setup SMUSH with Twenty Fifteen and get my settings dailed in, will it still work the same when I change my theme to Divi?

Hi @evancourtney,

Hmm that’s odd, I’ll take a look into this further to see what the conflict is. It might be worth contacting DIVI support as it seems like it might be something on their end.
I can’t say for sure but it will be pretty easy to test if it’s working when you upload an image with Automatic Smush turned on, just see if the Smush information is present in the media area.

Cheers,
Calum

Similar problem with the DVI and plug-ins Smash, it all happened after upgrading the theme Divi, Divi Builder and WP 5

https://downloads.intercomcdn.com/i/o/90116083/8fa3470408a7abf068422bdf/image.png

• This reply was modified 5 years, 11 months ago by disc0v3r.

I am experiencing the exact same issue as above after the upgrade to 5.0.

– I am using EXTRA (From Elegant Themes, same as Divi)
– I am displayed the same, unstyled interface as the previous user (Also, none of the buttons work)
– I have also disabled all modules & changed theme with the same result as above.

Kind Regards

This seems to be coming from Divi. Not sure why they did this, but they are removing Smush styles on all pages. To fix this, please edit the init_hooks() function in /wp-content/themes/Divi/includes/builder/plugin-compat/wp-smushit.php: and comment out add_filter( 'wp_smush_enqueue', array( $this, 'wp_smush_enqueue' ) );

public function init_hooks() {
    // Bail if there's no version found
    if ( ! $this->get_plugin_version() ) {
        return;
    }
    //add_filter( 'wp_smush_enqueue', array( $this, 'wp_smush_enqueue' ) );
}

Best regards,
Anton