Plugin not compressing images

  • Resolved isurman

    (@isurman)


    4 years ago

    I was told about your plugin to compress images on our WordPress site. So I added the plugin to test on our staging site. This is not cached on Google, so the public can’t view it.

    I added the plugin, doing what was required to set it up. But it doesn’t compress the images. When you click on the option, you get a spinning wheel and that’s it.

    What’s going on. It doens’t look as though I am the only one experiencing the issue.

    Thanks

    Iain

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @isurman!

    This is Joseph from Imagify, and I’ll gladly assist you here!

    I noticed that when I tried to visit your site, it is behind HTTP Authentication. For optimization to happen, our servers need to communicate with yours because optimization happens on our servers. So you have a couple of options to try:

    1) You can whitelist our IP addresses and URL so the username and password are not required, which are as follows:

    ? 149.202.181.71
    ? 167.114.243.35
    ? https://app.imagify.io

    2) Adding the following code to your wp-config.php file may allow access as well:

    define(‘IMAGIFY_AUTH_USER’, ‘your_username_here’);
    define( ‘IMAGIFY_AUTH_PASSWORD’, ‘your_password_here’ );

    If neither of these works, then you may need to try disabling the HTTP authentication while you are optimizing your images.

    Please let me know how this works for you, and I am happy to be of further assistance if needed!

    Best regards,

    Hi Ian,

    How has your problem been solved?
    Because I am still facing issues.

Viewing 2 replies - 1 through 2 (of 2 total)
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