Plugin Not Compatible With Themetrust Create Theme

  • Resolved j300

    (@j300)


    3 years, 4 months ago

    Hi there!

    I recently purchased your following plugins:
    Geodirectory
    WPGetPaid
    UsersWP

    When I activate each of them on my site (separately, without the paid addons) it affects the appearance of my site. It makes all the text huge and Mobile Usability issues were detected by Google search console – “Content wider than screen”.
    Once I deactivate the plugin in question, my site’s appearance goes back to normal and the issue is resolved.
    I tested each plugin separately and it is the same issue with each of them.

    Please be advised that this IS NOT a cache-related issue!
    To clarify, your plugins appear to be overriding the specified font sizes on my webiste, making everything appear huge, including the elements!

    Please note that the same issue applies to your customer service/support plugin – “AyeCode Connect” (which enables the customer to connect their website to their GeoDirectory account).

    Unless this issue can be resolved asap, I will have to request a refund for all three plugins, as the appearance of my website is significantly affected by them!

    It will be a great shame if I cant use your plugins, as I only purchased them a couple of days ago and I really do like what you guys have created!

    Many thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stiofan

    (@stiofansisland)

    Hi @j300,

    The text size issue can happen if we can’t find a default body text size, it will try to guess one which can adjust other sizes, we do this as we use responsive text sizes.

    There is a setting to set a specific size in Settings > AyeCode UI.

    If you can open a ticket here with the title “FAO Stiofan” I will assist further: https://wpgeodirectory.com/support/

    Thanks,

    Stiofan

    Thread Starter j300

    (@j300)

    Thanks for your help resolving this issue Stiofan.
    I’m looking forward to using your plugins!

    Plugin Author Stiofan

    (@stiofansisland)

    You are very welcome! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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