Hi @hassaanali723 ! I’m sorry to hear that you’re also having these frustrating experiences. I tried so many different things, I can’t really give you an exact step-by-step process, but here’s the gist:
Start by heading to https://developer.bigcommerce.com/api-reference/d2298071793d6-get-all-channels
Using the dark blue/gray section on the right, paste in your API access token and store hash (the first 2 editable fields in the first box) then clicking the light blue Send Request button.
Doing so will add another dark gray section below the first box labeled Response and hopefully have a 200 OK status. The data in this new box is all the information about the current channels you have set up in Bigcommerce.
The first one should be type storefront, platform bigcommerce, id 1, status active. That’s the Bigcommerce main store. Any others listed are probably your attempts to install the BC4WP plugin.
My now functioning WP channel has this data:
type storefront, is_enabled true, name your channel name, id (random number), status active, is_listable_from_ui true, is_visible true.
There will be other data there, but thats the important stuff.
There may be other channels listed. If you are not using them, they should have a status deleted and not have the channel name you’re trying to use for your WP installation.
If your channel has different information than what I listed above, you need to use the Update a Channel API page to fix it. Please reply to confirm you’ve done the above steps and let me know the channel situation before I continue.
