[NSFW] Plugin no longer working with older versions of Safari

  • Resolved kw11

    (@kw11)


    1 year, 7 months ago

    We have customers usually older versions of Safari on iOS and MacOS that complain they can’t checkout since they don’t see the square hosted credit card payment form. It’s completely missing from the page.

    I’ve tested in Safari 12.1 and have replicated this issue.

    I see these errors in the Console:

    Please fix these issue as soon as possible so all of our customers can checkout.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter kw11

    (@kw11)

    Support, are you looking into this?

    Thread Starter kw11

    (@kw11)

    This is confirmed on both older iOS devices and Mac. I’ve tested 12.1.

    Anybody with an older device can’t checkout! I’ve tried on other sites that use square hosted forms. The entire internet, WooCommerce or not, cannot checkout via square on older Mac and iOS devices because of your faulty CDN code. I’ve escalated the issue with WooCommerce, but no reply here.

    Everyone is losing money, including Square. You’d think a bug like this would be priority. Instead, you reply to every new comment but this one. Very poor customer service.

    • This reply was modified 1 year, 7 months ago by kw11.
    Thread Starter kw11

    (@kw11)

    Stores continue to lose money.

    Square continues to lose more.

    Because customer service won’t publicly acknowledge the problem with the CDN square.js file.

    if anyone has seen loss in revenue lately, you can blame square. I suggest that you do. You may not have an older Mac or iOS device, but your customers do.

    Thread Starter kw11

    (@kw11)

    Square and their merchants, what a shame
    Your faulty software, you’re to blame
    Our profits suffer, as you sit idly by
    Ignoring our calls, while we’re left to cry

    Square.js file, a thorn in our side
    Your lack of action, we cannot abide
    Fix it now, or face our wrath
    Your apathy has put us on a dangerous path.

    Plugin Support Sven L. a11n

    (@sverleis)

    Hi there @kw11

    Thanks for taking the time not note your issue with the Square extension not working for older version of iOS and macOS devices.

    This has been identified as a bug, and the developers have been made aware of the issue.

    For now, I recommend opening a ticket on Woo.com so that we can add your details to the but report and let you know when a fix has been implemented.

    Please add a link to this forum on the ticket, so that the team can get to speed on your query.

    Kind regards,

    Sven

Viewing 5 replies - 1 through 5 (of 5 total)
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