Plugin needed resources

  • Resolved jordiparera

    (@jordiparera)


    6 months, 2 weeks ago

    Hi, I added your Nelio Content plugin to my website 24 hours ago to try it. It seems a great plugin, but for me, it has a huge handicap: it uses Plugin extremely high number of hosting resources (processes) of my hosting server, therefore producing 500 and 503 errors. I have a business hosting plan, with hgh number of available resources, but it seems that is not enough, so the plugin unfortunately is not suitable for my website.

    That’s my experience. However, is there any chance to reduce this amount of needed resources?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author David Aguilera

    (@davilera)

    Hi! Thanks for reporting the issue. I think it’s the first time anyone has said so, which might explain why it’s gone unnoticed until now.

    Do these errors occurs anywhere? Or are they related to specific screens (like the Calendar view, for instance)? If we can understand where things fail, we might be able to address them.

    Thread Starter jordiparera

    (@jordiparera)

    Hi, David! Thanks for your quick reply.

    The 5XX errors occur randomly when visiting the website pages and posts, I suppose because the server is extremely busy.

    Attached, please find the processes’ analytics just as activating and then deleting the plugin.

    Plugin Author David Aguilera

    (@davilera)

    So the error occurs on the front-end? That’s unexpected.

    Did you enable analytics in our plugin?

    Thread Starter jordiparera

    (@jordiparera)

    Yes, I did.

    I have a large amount of posts, ca. 3,000, may that be a problem?

    Plugin Author David Aguilera

    (@davilera)

    I’m not sure, but it’s possible. Could you please try to temporarily deactivate analytics and see if that fixes the issue? If that’s the culprit, at least we’ll know what we need to look into ??

    Thread Starter jordiparera

    (@jordiparera)

    Hi. It seems you really got it!

    I reactivated the plugin and all the parameters (CPU, Memory, storage performance, processes) were extra high again, but as soon as I deactivated the Google Analytics everything went back to normal.

    If I can forward some screenshots to you, please let me know.

    Plugin Author David Aguilera

    (@davilera)

    Thanks, Jordi. We’ll look into it and get back to you ASAP.

    Plugin Author Antonio Villegas

    (@avillegasn)

    After thoroughly investigating the code responsible for calculating the analytics of the posts, we were unable to replicate the issue in our WordPress environment.

    To be honest, we don’t know what’s exactly causing this issue in your WordPress site. It might be a compatibility issue with your theme and some of your plugins. It could also be caused by your server (PHP version, WP version, cron configuration). Truth is, it’s impossible to tell from the outside.

    ?If you have access to your server logs, please look at them after activating analytics and see if your site is logging what’s amiss. If it does, please send us the log and we’ll explore a possible solution. Alternatively, please grant us temporary admin access to your site, so that we can try to figure out what’s happening. You can send us the details to the email address support at neliosoftware dot com.

    Thread Starter jordiparera

    (@jordiparera)

    Many thanks for your reply. I will try a couple of things more, and I’ll revert if I have news. Thanks.

    Plugin Author Antonio Villegas

    (@avillegasn)

    I’ll mark this thread as resolved. Do not hesitate to contact us if you need further assistance.

    Thread Starter jordiparera

    (@jordiparera)

    Thank you so much!

    I’d like to also say I ran into this same situation with SiteGround reporting high cpu seconds, and actually shut down my site each of the past 4 months. Looking at my logs, it’s showing a nelio process getting a 403:

    XXX.XX.XX.XXX https://www.mydomain.com – [12/Mar/2025:04:36:16 +0000] “GET /wp-json/nelio-content/v1/authentication-token?_locale=user HTTP/2.0” 403 76 “https://www.mydomain.com/wp-admin/plugins.php” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36” | TLSv1.3 | 0.392

    I have turned off the Analytics in the plugin and the cpu seconds has gone down to normal levels

    Plugin Author David Aguilera

    (@davilera)

    Thanks for letting us know, @jrthor2 . We’ll review the analytics cron tasks and check if there’s something there that’s producing the issue…

    thank you

Viewing 14 replies - 1 through 14 (of 14 total)
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