Plugin: Migration, Backup, Staging – WPvivid

  • Resolved pmtate

    (@pmtate)


    2 years, 8 months ago

    I migrated my staging site to production and found that when trying to customise pages with Blocksy I got “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
    The pages displays ok but whether a post or a page I cant customise them and the email doesn’t come through to give more info
    Paul

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support nicholas2019

    (@nicholas2019)

    Hello @pmtate ,

    According to your description, everything works as expected except Blocksy. Honestly, we aren’t much familiar with Blocksy theme. Is it necessary to do an extra step on new site like re-signing Oxygen shortcodes and regenerate Elementor CSS after a site migration?

    Additionally, this is an official documentation for how to transfer your customization settings from a staging site to the production one, which might be helpful to you.

    https://creativethemes.com/blocksy/docs/general-options/manage-options/

    If the documentation doesn’t solve the issue, would you mind sending the restore log to support(a)wpvivid.com please? We have to check it out. Plus, it would be nice to include the thread link, which helps us keep tracking this thread.

    Best.

    Thread Starter pmtate

    (@pmtate)

    Thanks, will look at your links to see if there is anything more obvious.
    One thing that I did before trying to edit the blocksy controlled pages was a restore of the original site database only, as my CEO had, unknown to me, made some text only changes to some pages while I was in the process of migrating.
    If I can’5 spot anything I will do a clean migration again tomorrow
    Paul

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi Paul @pmtate

    No problem.

    One thing that I did before trying to edit the blocksy controlled pages was a restore of the original site database only, as my CEO had, unknown to me, made some text only changes to some pages while I was in the process of migrating.
    If I can’5 spot anything I will do a clean migration again tomorrow

    I see. In that case, a clean migration is recommended. It is recommended to back up the current live site to cloud storage before doing so. Just to be safe.

    Let us know if you need further assistance.

    All the best,

    Thread Starter pmtate

    (@pmtate)

    Sorted using the above export settings and importing – thanks

    Plugin Support tonyrobins

    (@tonyrobins)

    No problem. Glad the issue is resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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