Plugin Messing Up Divi Email Formatting

  • I am using Paid Memberships Pro v3.1 and Divi v4.27.0. When I activate Paid Memberships Pro it removes all the line breaks from the Divi Form confirmation emails. When I deactivate Paid Membership Pro the emails are formatted as normal.

    You can view this behavior on the form: https://www.divieight.com/inquiry-and-preferences/

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    Would you be able to send me screenshots of the before and after of what you are seeing so that I can look further into this for you? We don’t hook into other plugin’s email templates so I’d like to investigate if/how this could be happening.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter smhcis

    (@smhcis)

    Sure,

    Here is what the email confirmations look like when Paid Memberships Pro is DEACTIVATED:

    Here is what the email conformations look like when Paid Membership Pro is ACTIVATED:

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback. Please navigate to Memberships > Settings > Email Settings and ensure the Only Filter PMPro Emails? checkbox has been checked, and let me know if this helps?

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter smhcis

    (@smhcis)

    Jarryd,

    I enabled the setting “Only Filter PMPro Emails?” and cleared the site’s cache, but there was no change.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback.

    Is this a core Divi form that you’re using to send that confirmation? I’d like to try and replicate this on my side if possible to see how we can go about working around this.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter smhcis

    (@smhcis)

    Correct. It is the form builder included in Divi.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback, we’re going to test this further on a local site. I’ll provide feedback as soon as I can.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 7 replies - 1 through 7 (of 7 total)
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