Plugin lost since php version 8.0

  • Resolved dadaderdon

    (@dadaderdon)


    2 years, 1 month ago

    Dear friends of mailpoet,

    today my server provider pleased me to switch the php version from 7.4 to 8.0 or higher. Since I did this (8.0 oder 8.1), the mailpoet plugin is not functioning nor it can be installed again, as this label apears: “the target folder already exists”. What can I do? Please, I need help. I am a very hard beginner in wordpress.

    Kind regards

    Robin from Germany

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter dadaderdon

    (@dadaderdon)

    I already tried to switch back the php version to 7.4, but it still doesn’t work. The plugin is not listed and a “new installation has failed, as the target folder already exists”…

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there @dadaderdon !

    Usually when we see this happen, it means that during some other server function, the MailPoet plugin files were either deleted or corrupted.

    The good news is that this is a quick fix with no serious issues. You will need to delete the MailPoet plugin folder using FTP or like a hosting file manager or something similar. Your host might be able to help with this.

    Once that’s done, you can reinstall it like you already tried to do. Then it should just work ??

    Have a great one!

    Thread Starter dadaderdon

    (@dadaderdon)

    Dear AW a11n (@slash1andy),

    thanks a lot for your help, I am pleased about your message.

    Can you please tell me, how I restore the data of the subscribers?

    Kind regards

    Hi there @dadaderdon,

    Your subscribers’ data is stored in your site’s database. If the data is still there, you will see it in MailPoet > Subscribers as soon as you reinstall the plugin.

    Let us know how it goes!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 5 replies - 1 through 5 (of 5 total)
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