Plugin locked me out

Since this issue is not picked up by the dev team. I decided to set aside this constantly failing plugin. Now I use iThemes Security (formerly known as Better WP Security).
It offers the same security plus a whole lot of extra security options I needed.

For me this rename plugin and the support in this issue is a big let-down. Even if the dev team is busy solving this issue, they should let people know they are working on it. Not responding at all gives a bad reputation.

Good luck with your plugin, I really hope you will solve this issue in the future. But I will never use this plugin again!

Hi! First of all there’s no “dev team”, but just me. And I have a lot of work and put my free time in this.

I don’t see how this plugin could block every login attempt to your website, and I’ve not heard of similar complaints. Most likely this is caused by another plugin you’re using. If you want to be sure, you should deactivate all other plugins and try to reproduce it.

The only way to login with this plugin is to go to the renamed login page directly. There will be no redirects form the admin area or from wp-login.php.

I also need specific steps to reproduce this issue. Everything works fine for me on a clean install.

Well that’s just it. Clearly you do not read all support questions on this forum. I did send a request before with an explanation of the problem. No answer.

Now, I looked at the first two pages of this support forum and found these:
Topic 1 – not addressed by you but similar problem.
Topic 2 – while this is not a request about the problem, it tells us that the problem does exist.
Topc 3 – Not addressed by you but an unable to login issue as well. This person has given little information but could be asked to give some more information about the issue. I think you would here something like: You must log in to access the admin area, or, error 404, or, it locked me out!
Topic 4 – not addressed by you, the topic I send a request through for the same problem.
Topic 5 – a request which is answered by you with a question if the problem is caused by another plugin. That’s the first thing you ask for. To bad there are no responses in this one.
Topic 6 – not yet addressed by you but a same topic as this one. Same problem! With a third person who joined that topic with clearly stating that he is locked out after 2 days using this plugin! You can not say you did not hear about this issue.

And about other plugins, I’m not a beginner with wordpress of webdesign. The first thing I checked was if another plugin could be the problem. I checked even the themes. Since this problem was still there I decided to have a clean install, completely vanilla. The only plugin I installed was your plugin. The next day I was locked out again! On the clean install.
This issue is within this plugin and needs to be checked and resolved. And since I posted a request before, checked the forum regular for solutions or answers, I found that there was no support for issues about been locked out or getting the message that you need to log in to access the admin area.
I started to search for other way’s to get the same results and found a perfect security plugin which, until now, did not lock me out of my own website.

And even if you’re develop this plugin in your free time. You should find more time to answer the support questions. Even if it is to let people know that you’re working on it. You have the ability to let people know that you have less time than normal or that support will be picked up at another time. People expect good support from the developer or, if there, the team. Some people who are working every day on their website or the website of there clients need to have quick answers. If not in an existing support issue with solution or in an posted support issue which is waiting for a response. I waited like a month in that other support topic and no answer. In this topic, I had to wait for 6 days and since I posted a somewhat negative reaction, you have the time to respond.

Well to bad, I really hope you will continue this plugin. Cause in some cases it is easier to add an extra security plugin as simple, but crucial, as this one. But work on a better support management.
Like I said, I found another great plugin which offers the same and much much more! I will stick to that one from now on.

Lobster01 – I have yet to read on all WP forums a better constructed, unbiased forum post – congratulations well done.

You ‘hit the nail on the head’ and brought to the attention the reality of this support forum and it’s threads – You certainly helped answer my query which to date had had no reply.

Best regards, happing website building – I’m going to look at your suggestion.
Dennis

Lobster, I understand your plea, but you’re kind of unreasonable.

One of the main reasons we all use wordpress is for the enormous community behind it. That means we can talk to other users and developers when we have a problem. Maybe the author wasn’t replying to every post, but lots of other users reply and often will have a solution. I don’t care if the author replies with a solution or another user.

Another great reason for using wordpress is that everything is open source. Potentially, some other user or even yourself, could fix a plugin and put it up for everyone to download.

Additionally, if a plugin isn’t working for you or you don’t like something about it, move on to the next! We have such a plentiful array of plugins to choose from most of the time. Or write your own login url function so you know exactly what’s going on.

I installed Rename wp-login.php and it has worked fine so far. No conflicts. So, is there still a chance it’s a conflict with one of your other plugins? Or maybe even something that was left in the database from the other security plugin you used? If you uninstall this plugin, does it fix the problem?