Plugin loading in all pages except homepage

Hi there,

It seems that the shortcode is not being executed on the homepage. I recommend embedding the Trustindex widget as a Gutenberg block instead. This might resolve the issue.

https://imgur.com/T57SPZp
https://imgur.com/Ty9Dm09

Let me know if this helps!

Best Regards,
Trustindex Suppprt Team

Hello @lacadev! Thanks for the reply.

Unfortunately, with the Trustindex widget it was the same result. The placeholder showed, and the Trustindex JS lib wasn’t included in the page.

For now, we’ve removed this block from our homepage, until one day we can debug it more. I imagine it’s more other plugin or setting, maybe specific to that page, that is causing a conflict of some kind.

Thank you

Thank you for the update!

If you’re able to add thewidget back later, please let me know, and we’ll take a closer look at the issue.

Please also send us the whole troubleshooting text:
https://snipboard.io/jbQgkG.jpg
https://snipboard.io/JIlY2m.jpg

Feel free to reach out if you need further assistance.

Hello @lacadev,

Thank you, that’s very generous from your part. I’ve just re-added the widget to the homepage, so you can take a look in https://avocaty.io/

Hello @guillermoavocaty,

Thank you for the link.

Please also send us the whole troubleshooting text:
https://snipboard.io/jbQgkG.jpg
https://snipboard.io/JIlY2m.jpg

Hi @guillermoavocaty !

Could you reach out to us via email?

Our address is: support@trustindex.io

Feel free to reach out if you need further assistance.

Trustindex Team

Have you reached out to us yet?

Hello Lídia!

Yes, I reached out to support@trustindex.io with the subject “Regarding Plugin loading in all pages except homepage”.

Maybe it went to spam?

Hi,

Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further.

https://snipboard.io/BbziPU.jpg

https://snipboard.io/qX3sQu.jpg

Feel free to write us, if you need further assistance,

Trustindex

Let us know if you need any further help!

Hello there,

Thanks for replying. It’s working now! I don’t know why, what has changed, but right now the reviews are displaying correctly in the homepage, and on the rest of pages ??

Here’s the troubleshooting box, just in case. https://pastebin.com/xK8qMw8i. Let me know if there were any extra steps I can take to help.

I’m very sorry for the late replies. I’m on vacation at this time, so I’m not very responsive.

No problem! Thanks for the update!

Let us know if we can help with anything esle,

Trustindex Team