Plugin is not working properly

  • Resolved Hardy

    (@hridzstore)


    3 years, 1 month ago

    I have about 450 active products on my website. I have a premium plugin subscription. The plugin has set general rules for all products but I kept noticing it is not working on many of the products. I have contacted support via email. Support asked, I deactivated all the active plugins from the website except Woocommerce and country-based restriction pro plugin and then tested my products on the incognito window. Well, I am 100% right. The issue is still there. So either your pro plugin is not compatible with the Woocommerece plugin(As the rest plugins were deactivated) or something must require to be fixed.

    Hope you understand my frustration as I spend a lot of money on Facebook and google ads and if your plugin disappoints me with the feature it promises and doesn’t work then it throughs my customers away.

    Please help to fix the issue asap.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, @hridzstore,
    It might be a conflict with another plugin or theme, check your console for JS error, try to deactivate all other plugins besides WC and CBR, and see if the issue continues.
    Thanks ??

    Thread Starter Hardy

    (@hridzstore)

    Yes, After uninstalling all the plugins except WC and CBR pro plugin, issue still noticed on those many products. Theme was changed to WordPress default theme when website traffic was low and after disabling Google ads(which was plainful, time sensitive process) but then also issue continued.

    I am sorry to say, I no longer have any faith in your plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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