Plugin is not passing on all leads

  • I am having a frustrating issue getting the connection to work with Zoho leads. Some of our form submissions are being passed to Zoho leads, while other are not. The only difference I can see is the ones that are being passed contain an actual ID number, whereas the ones that are not are showing the following for the ID number:

    Id [object Object]

    See screenshot: https://d.pr/i/STckco

    And other entries are getting tagged with an actual ID number.

    See screenshot: https://d.pr/i/I5N0sk

    Any idea why some get a number and others don’t? The ones that don’t never pass through to Zoho leads. ??

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  • Hey, Hi printergirl … maybe we can help each other….

    I am just now trying to setup this plugin and was wondering if you could tell me what this means in the documentation:

    When setting a “Layout” you will need to include the name and the ID separated by a | symbol. The name goes first, and then the ID. e.g “Direct|11111111111”

    I don’t understand what this is about?

    I thank you in advance for any insight you can provide,
    Laura

    Thread Starter printergirl

    (@printergirl)

    I won’t be much help, I’m afraid. I reached out to the developer over a month and half ago with my issue and no response, as you can see. Still having the same issue with no solution.

Viewing 2 replies - 1 through 2 (of 2 total)
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