Plugin is no longer listed in menu bar after update

and I’m wondering if this is related to site security and Site Health. if wp-admin directory secured, your plugin cannot be used? but all other plugins are still accessible and working fine.

hello,
sorry to hear this from you,
By default, plugin should appear for any user with “Administrator” role.

plugin should work fine with & without firewall (secured directory) !

is this issue happened after the latest update v 3.1?

please update to the latest version (free and pro) and try again

thank you for your time

thanks, ?? I understand how the software works — Administrator option was set – and nothing changed, and stats were visible for 2-weeks since install. and again, all was fine until, prompted to update to latest version yesterday which I did. for evaluation for referrals for advertising, I view your app daily, and it’s awesome. so kind of evaluating your product too as I always pay for Pro versions of software can’t live w/o. it’s a great tool, which is very easy and straight forward, w/o all the nonsense info that you don’t need.

app is listed in active plugins installed but not visible in sidemenu at all. I thought because at bottom, do I have to scroll down more? nope, only option now: “Collapse Menu”.

what I’m not understanding is why app disappeared altogether? as if it doesn’t exist.

I’ll try deleting again, and reinstallbut if new settings are hardcoded in database, same environment will exist. will let you know what happens. ??

prompted upon login to update, that fixed problem. WHEW!!! ?? I should have made screen shots to show what was happening before. but upgrading now to pro. thanks again, and stay safe.

hello ??
thank you for the nice feedback, appreciated

can i know if you still need any help or support? do you able to see the plugin in the side menu?