Plugin is nice but support isn’t

  • The plugin itself is OK. I bought it and will continue to use it.
    But support doesn’t care about customers. Before you can submit a ticket you’ll have to follow weird instructions to find a public key which is different than the one shown in the plugin settings itself. They won’t answer my question by email even if sent from the email address I purchased with.

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  • Hi @ivarvd

    We constantly strive to do our products better, and this part of the plugin will be improved on future updates in order to make our customers more comfortable with the plugin.

    Regarding your email, our support managers working from different time zones, and this is the reason why your email wasn’t answered. Please be sure that you will receive an answer ASAP.

    By the way, our support managers replied to you, however, there are no feedbacks or replies from your side.

    Also, I can recommend you activate plugin support, which will fasten communication between you and our support managers. Here are a related manual -> https://docs.stylemixthemes.com/f-a-q/how-to-activate-plugin-support

    Best wishes,
    Hope

Viewing 1 replies (of 1 total)
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