• Hello, your plugin is having serious issues. Customers are not able to checkout and are experiencing this “header overflow” error. Please fix or we will have to change plugins permanently

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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Thank you for taking the time to voice your concerns. We understand and share your frustration.
    I’d like to shed some light on the situation:

    We’ve been actively tracking the issues reported here, on GitHub, in other forums, and together with our partners at PayPal.

    Our team has delved deep into every “header overflow” error report, and based on our research and discussions with PayPal, we’ve identified that this issue stems from an ongoing service disruption at PayPal. This disruption is broader than the PayPal Payments plugin and affects various integrations.

    We acknowledge that for some, switching plugins might seem to alleviate the problem. However, this likely aligns with the random nature of the PayPal disruption. While we aim for flawless performance, there are moments when external challenges arise, as is the case with the current PayPal service disruption.

    For updates and clarifications regarding this disruption, we recommend reaching out to the PayPal Merchant Technical Support. The team can provide timely information on the status of this issue.

    Thank you for bearing with us during this time. We’re dedicated to keeping our community well-informed and ensuring the consistent performance of the PayPal Payments plugin.

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    To keep you informed, PayPal has officially confirmed the resolution of the previously mentioned issue. Should you still encounter any errors similar to the ones initially reported, we encourage you to directly contact PayPal Merchant Technical Support. Alternatively, our support team is more than willing to assist, either by forwarding your concerns to PayPal or addressing other inquiries related to PayPal Payments.

    It’s essential to highlight that, despite the timing of the issue and its resolution seeming to coincide with recent updates of the PayPal Payments plugin, the problem originated solely within PayPal’s system and was not associated with the plugin in any way.

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