plugin is adding atribute redirections on homepage

  • Resolved heremegive

    (@heremegive)


    9 months, 2 weeks ago

    Hello,
    My website is using WPML to translate content with parameter language switcher “?lang=”
    Im encountering this issue where on the main page the link with parameter is being redirected to “/”.
    At first i thought that this is aan WPML problem so i contacted with them but they have redirected me to you.

    WPML response

    Hello there,
    I checked it and the issue is with the plugin Redirect Redirection, we tested it on chat, but we were seeing a cached version of the site(probably a cache coming from the site’s CDN/Firewall that seems to be Cloudfare).
    Please see this screen record:?<u>hidden link</u>
    In essence, in the video I show that if we disable the ‘Redirect Redirection’ and try to access the secondary languages with a dummy param like ?nocache or ?nc just to bypass cache, we’re able to see the home page in the secondary languages just fine.
    If we re-enable the plugin and test it, even with the parameter in the URL, the site is redirected to the main language.
    Can you please reach out to the plugin support and ask them to help you find a configuration that will allow you to use the plugin without affecting the language switcher functionality?
    Thank you, please let us know,
    Mateus

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @heremegive ,

    Can you please provide the real life example of what goes wrong in the redirection, i.e.

    1. Source URL
    2. Destination URL (the one that is not working properly)
    3. The URL that should be the correct destination URL

    Also please provide the details about this specific Redirection Rule that you set within the plugin.

    Looking forward to your reply.

    Thread Starter heremegive

    (@heremegive)

    hello.
    thanks for the reply. The problem occurs for https://4dpf.com/?lang=de and ?lang=fr.
    both redirect to https://4dpf.com/
    correct url should be https://4dpf.com/?lang=de and ?lang=fr.
    there is no redirection rule thats linked to https://4dpf.com/?lang=de and ?lang=fr.

    Plugin Support MixHa

    (@mixha)

    Hey @heremegive ,

    Our plugin won’t make redirections outside the Specific Redirections and Redirection Rules that you set, so there has to be either some redirections sets that interfere or it is not caused by our plugin.

    Could you please export both Specific Redirections and Redirection Rules (2 separate files), and mail them to us (support at redirection dot pro) so we can inspect the matter deeper?

    Kind regards

    Thread Starter heremegive

    (@heremegive)

    Hello

    i’ve contacted the support email at [email protected]. but i got no response from the team.

    Regards.

    Plugin Support MixHa

    (@mixha)

    Hello @heremegive ,

    Sorry for the delay. We are working on it.

    Kind regards

    Plugin Support MixHa

    (@mixha)

    Hello @heremegive ,

    After checking your redirection rules, I noticed one that does affect the homepage, so please remove it. ID of the redirection is 579, redirect__from input is https://4dpf.com/ (same “to” input), but the rule was set to ignore parameters (disregard the “?lang=” part). Please remove that Specific URL redirect.

    Please also keep in mind the Advanced Options settings for the Specific URL redirects, as well as Redirection Rules, as those might affect your redirections in the ways you did not intend.

    One more thing I noticed that you added a 404 page redirect. I suggest that you consider adding a Redirection Rules instead of this Specific URL redirect, like this.

    Please let me know if this resolved the issue.

    Thread Starter heremegive

    (@heremegive)

    it resolved the issue. thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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